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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1767 reviews 67%
4 star 559 reviews 21%
3 star 59 reviews 2%
2 star 109 reviews 4%
1 star 125 reviews 5%
Review Us
Michael W.
3 out of 5
7/31/2025
State inspection was done in a timely manner The vehicle was on for a 24 month service on 7/23. The state inspection was due by 7/30. No one realized that they should have asked if I wanted to have it inspected. This required an additional appointment on 7/30 and resulted in an additional trip (44 miles round trip) and half a day wasted.
Janice D.
5 out of 5
7/31/2025
I truly trust alderman's Toyota with my vehicle and really appreciate the service
Linda S.
4 out of 5
7/31/2025
Thank you , from purchase to first service I have been extremely pleased with the folks at Alderman’s Toyota. Definitely worth my 3hr round trip drive,???? Linda S
Mike K.
5 out of 5
7/30/2025
Thank you, Sam was very professional
Jean L.
5 out of 5
7/30/2025
Nice and friendly service
Kim F.
2 out of 5
7/30/2025
I purchased my Toyota here. First time it was serviced here. Drove a hour and 1/2 to get there. Scheduled oil change and tire rotation. I was told I’d be there approximately a hour. During the service a wheel stud was broken .. it was fixed. It cost me another hour of time at the least. I missed an appointment due to this extended time I was there. I totally understand that accidents, errors happen. I was told that the stud was being replaced for free as it was service’s fault. I perceived that as being “thrown a bone” I don’t feel that my time was respected. There were no apologies, no complimentary oil change or deduction taken at checkout. I doubt I will ever return here for service.
Matthew B.
5 out of 5
7/30/2025
Thx
Ann H.
4 out of 5
7/30/2025
My car play (maps and remote control features) have not been working for too long. Thank goodness Dillion (sales) was there. He came out and fixed it for me! Thank you, Dillon!
Dimas E.
5 out of 5
7/30/2025
.
Charles P.
5 out of 5
7/29/2025
All went well & all questions answered.
Daniel R.
4 out of 5
7/29/2025
Alderman's is a model for how service at dealers should be done.
Danielle F.
5 out of 5
7/28/2025
Pleasant and professional
Jeffrey N.
2 out of 5
7/28/2025
None of the service notifications were reset. Tire TPM light still on
Heather N.
5 out of 5
7/28/2025
Derek was very friendly—explaining everything thoroughly and very accommodating to my schedule.
Dona C.
5 out of 5
7/28/2025
Derek was very helpful and gave us an estimate before service.
Zoe A.
5 out of 5
7/27/2025
Helpful, pleasant, courteous, informative. All these things in all they do. They always do a good job
John S.
5 out of 5
7/26/2025
Derek was excellent.
Paul W.
4 out of 5
7/26/2025
Todd is an excellent employee! Many years of professional service and personal friendship! Strong supporter of veterans and their families ????????
Sara F.
5 out of 5
7/26/2025
Zeb was able to prioritize our auto emergency and get our car running again quickly! Thank you so much!!
Stephen W.
5 out of 5
7/25/2025
Keep up the good work, Zeb, and have a great weekend!

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