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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1783 reviews 68%
4 star 563 reviews 21%
3 star 59 reviews 2%
2 star 110 reviews 4%
1 star 125 reviews 5%
Review Us
Timothy M.
5 out of 5
7/26/2024
Great buy and went out of his way to make the service experience very satisfying
James And.
1 out of 5
7/26/2024
The service department was unable to provide the MultiPoint Inspection Report. It was briefly discussed and I was told there was no areas needing immediate attention. They were having issues printing the report and was supposed to text it to me. If that can still happen … I would like it for my records. It could also be emailed if easier;
Donna S.
3 out of 5
7/26/2024
I am still upset that my new car does not have a CD player. And I am not able to figure out how to use CarPlay and all that other stuff with my iPhone. I would like to come in and have somebody help me with that again.
Frank F.
1 out of 5
7/26/2024
Poor communication with the service department. Long hold times and disconnected twice. I approved extra work that was recommended and it wasn’t done. We wasted a 40 mile round trip to Rutland only to find all the work was not done and we had to come back the next day. Not to mention the wasted time going back and forth. I am very disappointed with the customer service. Frank F
David C.
4 out of 5
7/26/2024
Very satisfied with the service from a great guy at the service dept
Michael T.
5 out of 5
7/26/2024
Andrew is a real good asset to your company.
Jeff L.
4 out of 5
7/26/2024
Very professional customer service. Lisa took it upon herself while attempting to check customers in to ‘move vehicles forward’ for customers coming into garage. Small item, but recognized.
Gregory C.
5 out of 5
7/25/2024
I have known Todd for over 30 years always helpful and very knowledgeable. He is an asset to Alderman’s Toyota for sure!
Frances F.
4 out of 5
7/25/2024
That young man and your entire place in general make what could be a chore an actual pleasure. I always feel you are on the case completely. Derek made sure that a little glitch I had noticed in driving the car was thoroughly checked out. So Thank You!
Gordon T.
5 out of 5
7/25/2024
Zeb is doing an excellent job.
Nicolee T.
1 out of 5
7/24/2024
Technician damaged wheel rim and must be replaced.
Patti L.
5 out of 5
7/24/2024
Love Lisa very friendly and informative ????Patti L
Richard G.
5 out of 5
7/24/2024
Thank you.
Diane T.
5 out of 5
7/24/2024
Excellent communication with friendly, supportive dialogue over work needed and completed on the vehicle. Having information about costs prior to work being done supported a team effort in developing and implementing a work plan on car care. I liked the process and the people providing the service. I felt like friendly caring service is a priority and a value promoted by this team. Thank you for a job well done.
Robert C.
5 out of 5
7/23/2024
As usual, Lisa was great!
Carol C.
1 out of 5
7/23/2024
Tech accidentally cut electrical line. You didn’t have this part in stock, so now I have to drive back (about 50 minutes) time and gas to have this fixed.
Gregory S.
5 out of 5
7/23/2024
Excellent
Elizabeth M.
5 out of 5
7/23/2024
Excellent customer service and communication.
Lisa L.
1 out of 5
7/22/2024
My problem has not been fixed on my vehicle. The squeaking continued the day after I brought the vehicle in. I purchased the vehicle from this Toyota dealership and the noise has been an issue since the day after I brought it home. I was told it could be a moisture issue by several people who work there, this is not a moisture issue the noise is loud and embarrassing. I have to drive an hour and 20 minutes to get to this dealership and it’s frustrating that the problem still remains.
Brian C.
5 out of 5
7/22/2024
Professional timely and easy

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