I've always been treated like a valued
Customer.
Justin makes sure I'm happy with my car
Service.
My car is well taken care of and why
You can't have my car????
I would like to share my experience honestly. When I was at the dealership, a staff member spoke with me in person and told me the maintenance service was complimentary. No additional service or extra charge was clearly explained to me at that time.
Later, I received a long text message with documents and approvals on my phone. Because English is not my first language, I believed those documents were related to the free maintenance that had already been discussed. Based on that understanding, I signed the approval.
I was very surprised to learn afterward that I had approved an additional Fuel System Service costing nearly $500. If the extra service and cost had been clearly explained to me in person, I would not have agreed to it.
While the staff was polite and the service itself was completed professionally, this experience left me disappointed. I feel that the communication regarding additional charges was not clear enough, especially for customers who may have language barriers.
Because of this experience, I do not plan to return to this dealership for future service. I hope the dealership will improve how additional services and costs are explained to customers before asking them to sign approvals.
Justin is always so easy to deal with. The employees receiving the cars are very nice especially the Filipino gentleman that helped me. Very pleased with the overall experience ????
As always, your service advisor, Kay Andrade, provided excellent service. Kay and everyone at Lexus of Las Vegas consistently delivers superb quality service. Please take good care of Kay Andrade. Don’t lose her because she is an amazing representative for your company.
Maintenance warning was not reset. Not that bug of deal but called service department just after lunch. No one was available and nobody called back. Just want a call so someone can walk me though on gow to reset
Kristina is a true professional and that goes above and beyond for her clients. She is professional, communicative, and well versed in the vehicles. Highest marks for her!
I am very satisfied with the service you provided me. Thank you very much.
Lexus of Las Vegas via Javier has been servicing my Lexus for the past five years. Their professionalism, courtesy and excellent customer service is a 10 for 10. Javier is excellent and I trust his advice concerning my Lexus. I would highly recommend this dealership to anyone in need of car services.
Yes , I am completely satisfied with my recent service experience. Communicating with your service manager, Justin , I would feel comfortable and at ease whenever he is rendering the service . Since I became a resident of Nevada now , I would be going to your Lexus of Las Vegas service center . Looking forward to be your long term customer . Thank you!
Very good customer service.
I am extremely grateful and happy with the exceptional service along with the top professionalism if my service advisor, Mr. Joel Gooding.
Everything was wondering like always. Javier is the best.
When I handled the key I get yelled ;)..
Excellent service department! David Torellaand his crew are through,patient,and kind! We wouln’t take our Lexus to anyone else!
Timely- friendly and competent - as usual
Great service from all departments. Thank you.
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