The service I received was good, as expected. I am disappointed in the water spots on my vehicle (assuming it was put through a wash).
I also requested a battery check. In January my battery died and I needed to have my vehicle towed. During this June service, my battery wasn't dead but failed and needed a replacement after only 5 months.
Whole team was awesome. Efficient, kind, helpful, polite. A well run organization.
Extraordinary service. Fast and on point.
Been coming here for 26 years. Always consistent great service!
Your service consultant , Henry, was helpful and kept me informed. I appreciated the loaner!
When picking up my vehicle upon being notified that it was ready, I experienced a long delay in getting the vehicle and when asking the valets for assistance got unprofessional back talk.
Excellent, professional service which was greatly appreciated.
Your Valets are great and Kristina is the very best. And of course Amanda will always be our very favorite
Kay Andrade took care of our service repair in a timely manner. And kept us updated throughout the process.
I was treated like a Valued First Class Customer. Thank You
MarGo
100% satisfied! Mr V was attentive courteous and communicative regarding my vehicle
Thank you!
Hi
I was in 6/5 and 6/8/26 seeing Kay Andrade for Lexus Rx 350 checked, and I requested a video report of the before and after problem rack and pinion leaking, was diagnosed and repaired on 2/10/26. Kay told me she sent it to my phone by text, but I didn’t receive it. I called today 6/9/26 and left a couple messages for Kay asking Kay to send me the report. So far, I haven’t heard from her.
Please have a supervisor looking into this and send me a video & report for rack and pinion leaking- before and after repairs done.
I hope to hear from you soon.
Thank you for your prompt attention to this matter.
Chi P
The service is world class, and Kay is spectacular!! She is the only reason why I will be staying with Lexus, as she makes you feel very important and addresses all your needs and questions.
Very disgusted with the service department! Especially with the last interaction with David!
Kristina Duvall was outstanding. Great service every visit.
Liked complementary Uber service
I do not feel I was treated as a valued guest due to the fact that I was quoted $4400.00 to replace my forward facing camera system when all that need to be replaced was the heating element. I did the repair my self after finding the part on eBay for $80.00. I don’t know if it was the technician or the service writer (who I never have had a problem with) try to over charge for this repair. I was extremely disappointed when I found out that a $250 part is all that was needed. This will make me second guess getting service done without researching to see if I am being overcharged.
Thomas and Lizette E
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