Always very satisfied with your service.
As always Lexus of Las Vegas treated me as royalty. Lexus cars are amazing and so are the staff at Lexus of Las Vegas.
Good customer service...Great job!
Mr. Vince Camono is courteous, accommodating avd very professional! Address issues and concerns related to my car!
Lexus service dept. Is highly recommended @@
Was told 2nd key was ready for pickup. In reality, the previous owners had lost/not dropped off 2nd key. What i thought was a 5 minute pickup, ended up taking over an hour because there was no 2nd key. A new one had to be programmed, which should have been done while vehicle was listed for sale weeks ago.
Kay is the best. She is pleasant, helpful and efficient!!
This was my first visit to your dealership. I was happy with the service that I received and the early availability for service. I stopped by the Lexus store and purchased a new key fob for my vehicle and was able to have a programmed a few days later, overall great experience, friendly staff, professional advice and very happy with the service I received. Thank you for following up with me as it’s nice to know that you want to provide the best possible service to your customers Mr. Sandy S
Thanks to my service consultant Mr Vahagan,he is caring,professional and knowledgeable,great service and I am very happy
Always very happy with the service and comfortable waiting area.
Great service, thank you Kristina!
Joel and staff are always friendly. Always take great care of me and the car. I appreciate all they do to keep us on the road.
I dropped my car off for service and Javier my service consultant was not working so I was assigned to Henry. I had to wait a while for him to get back to his desk, but thenHe was helpful and I left in my loaner car.
When I went back to pick up my car, there were seven cars ahead of me. I waited about five minutes no movement so I called and they suggested to just park the car and come inside which I did. Henry again was not at his desk so I had to wait a while when he finally showed up. I gave him the key to the loaner car. He checked me out and said my car would be pulled up shortly. Normally Javier always walks me out to my car, which was not the case. After about 15 minutes, I went back to Henry and I said I don’t know what’s going on my car still not here. He’s like oh I’ve been checking on it. It should be the next car up. So I went and waited again another 15 minutes when finally somebody in a suit came up to me and asked what I was waiting for, and I told him and he literally went and got my car himself. He was very apologetic and said they were shortstaffed that day and that my car had the wrong tag number. Definitely not the usual Lexus VIP treatment. I’m used to over the past 15 years.
Kristina is a gem, your people are amazing and such hard workers. Despite the heat they remain cool and pleasant. You’re doing an outstanding job and representing the brand exceptionally well. Keep it up! I feel like a valued guest.
I was surprised when I was charged over $400 for an oil change, tire rotation, and and cabin air filter! My service appt was not set w proper expectations. My vehicle says Maintenance required contact service.
Please don’t contact me. Take some customer service lessons from Subaru. They provide uber/lyft for their customers no matter if it’s a small service. Why would you guys offer me transport but one way only?!!! For a luxury dealership you guys provide barely the minimum customer service.
I have Henry as my advisor. He is always professional and keeps me updated with where my car is during service. He always ensures that he gives great customer service. He always smiles and always answers my questions thoroughly. No matter how many I ask, he never rushes me. (I do ask plenty) I truly appreciate his patience.
Excellent service. Exceptionally good staff.
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