I opted for a wash - it did rain, so I understand that my car got rained on. But you can tell the car was not washed properly. The rain was too little today to make parts of the car dirty. Just a little disappointing
, not quality work that reflects the Lexus.
It’s also alarming that a brand new car is already having transmission problems.
Always a pleasure to deal with Lexus.
I arrived at 1:30 Tuesday, June 23, for an appointment to have my Lexus 350 RX checked for a long road trip and alignment because two new tires had had recently been installed. I was willing to wait for that service as I was told it would take about an hour. No loaner car was available. During the checkup, my service representative said the back braking system and rotors needed to be replaced. I agreed but emphasized I was short of time and assumed when I wasn’t offered a service ride home, that work would not take long either. Since I was taking a long driving trip my service representative thought it advisable to do the replacement now. My car was not reddy till 4:15. Have you discontinued shuttle service? Why wasn’t it offered me. I wasted valuable time cooling my heels in the waiting room and I’m very unhappy.
All went well. Y'all take care
As always excellent service!!!
I will continue to service my vehicle with Lexus of Shara because of friendly staff and best customer service
First class service provided by Lexus of Las Vegas. We couldn’t be happier. Thank you!
Pleasantly surprised that a dent on my front side door was fixed. I’m so happy with it! Always a great experience with Kay!
This was the worst experiences I've ever had with Lexus on Sarah, Nothing was organized appointments were ignored and Joel is rude. Do Better Lexus!!!
Great experience with the service
Fantastic that Vahagan could fit me in and loaner car to repair my emergency overheating
Henry was so helpful and kind! He was patient and helpful at every turn. If something goes wrong with our car in the future, he will be our first call!
We are from out of town and recently had an issue with one of our tires that needed to be replaced. From the moment I called the dealership and spoke with the receptionist to the time our vehicle was serviced, the experience was exceptional.
Everyone was welcoming, friendly, professional, and genuinely helpful. A special thank you to Joel Gooding, our service consultant, who went above and beyond to assist us. Joel was incredibly patient and took the time to help me navigate a warranty I had on my tires and rims. He explained everything clearly, answered all of my questions, and made what could have been a stressful situation completely hassle-free.
The level of customer service we received was outstanding. Being away from home, it was reassuring to be treated with such care and kindness. Thank you to Joel and the entire service team for making our experience such a positive one. We truly appreciate it.
Looking forward to the survey
I am extremely delighted with the exceptional service provided by the Lexus service team. My representative Justin always surpasses my expectations. Bravo Lexus I am a lifetime member!
Vince is professional and always provides excellent service. Very much appreciated!
Excellent service, yet again. While the total cost of my recent visit was a little higher than I would ideally like, the overall experience makes it worthwhile. Your team consistently makes the entire process easy and stress-free, and the availability of a loaner vehicle is something I greatly appreciate.
Over the past year, every interaction has been professional, courteous, and efficient. The level of customer service I’ve received has been outstanding, and it has made owning my Lexus even more enjoyable. Based on the experiences I’ve had so far, you just might have a customer for life.
Great service. Kay always thoughtful and thorough.
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