Vince always takes excellent care and is very professional and helpful.
Always receive excellent customer service in all departments
Car was left out in the sun during a hot time. My consultant was at lunch, of course not his fault, but stood around waiting for helping. Many people looked up but it took a bit before someone came to help.
I do not like the system for dropping off keys for repairs. I feel the valet should be the final stop like they are at a hotel! Especially if you have an appointment.At a hotel, You do not give the valet your keys then sit in the lobby waiting for a person to call you back to sign more paperwork. You go straight to front desk to get your keys!
Then when you pick up the car at Lexus it is equally confusing. Do you walk straight to the back, do you wait to be called? How do they know I am here? See if you can find a qr code we could scan to be a virtual sign in sheet and then give a confirmation that someone will be out soon or get a text on our phone to walk to the back at a certain desk # like they do at dmv! ( now service guest #17 at desk 4. Something that is more organized
Also came in for a
Headlight replaced and I checked it before I left and it would not work. So I have to return to get it fixed again tomorrow
Joe solved the issues right away, appreciated his
Help.Job well done.
Thanks
It was a good experience.
Always get treated like family great experience I always refer Javier Vargas to my friends great knowledge in Cars takes care of me every time thank you
As always the service was excellent
Cristina was great! Very helpful and answered all our concerns.
The service on my vehicle was excellent and the service team was very professional and answered all my questions and concerns.
Vince Camino is our go to for Lexus service. Respectful, efficient, honest about what is needed.
Anytime I go into Lexus I feel like a valued customer. I appreciate the professionalism and they always to the extra mile to make me feel appreciated.
I specifically request Vahagn as my service advisor because he is trustworthy! I could not be happier with the service I have received from
Him and the service techs at my local Lexus.
Service Advisor JOEL, does a great job, very personable and does a great job for Lexus, I am comparing with my BMW service advisor,OVER ALL LEXUS is above and beyond other dealerships
Everyone were very courteous, pleasant and helpful. The car was completed on time and I een received a multipoint inspection.
Everyone displayed professionalism, attentive and and helpful.Thank you
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