When I called to make the appointment, the representative looked at what my recall was about. He told me that it was a software update, and I could wait as it would not take very long. That I would not need to take a Uber home.When I drove up to the drive-in, the man looked it up and said it would just be a few minutes and to wait in the lobby. It would not take long. Then Christina comes and takes me to her office and tells me it will take at least 1 1/2 to two hours And they will provide an Uber. I told her what the other two men said and she said they were wrong, nothing ever gets done that quickly. I have a hard time believing it took two hours to do a software update, especially when both men looked at it and said it shouldn’t take long. I was not prepared for it to take that long and it messed up my plans today.
Henry in service is always great to work with
Kristina was great to work with. A good PR person..
Kristina is helped me with all my service needs in a quick and efficient manner. She was very attentive and informative in regard to the issue with my car. I will definitely be coming back for all my service needs.
I always receive excellent service.
Joel is a most amazing Service Agent. He always goes above and beyond for me. Your whole staff does. Especially the driver who dropped me off at my appointment during my service appointment
Kay is an awesome service representative. Lexus is lucky to have her in their family. This is our first Lexus and our first service, Great experience. TY Kay.
Thank Service Kristina and mechanic staff for your fast and great service
Kay is the best!!! I’m so thankful she works for you and is there to assist and RELATE to fellow women who just need to be heard when it comes to their automobile ????
Joel is great service manager! Thanks for getting me into today as my appt was for tomorrow but more patients added. Thank you Joel& Lexus Service Team for squeezing me in!
Vahaugn exceeded our service needs. From start to finish, it was a very smooth process. Hassle free. Thank you
Outstanding customer service always!
Christina provided excellent customer service
Rapid and polite service. I felt my car was in excellent hands and that I can drive assured that is in the best condition. The representative Wes knowledgeable and professional. The dealership was clear and comfortable to wait in. All was a
Great job as always thank you
My service representative Vahagn was awesome as always and makes sure I am taken care of!
The service department was outstanding from start to finish.
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