The guest waiting area is dated. Doesn’t have electrical outlets to charge your phone near most of the seats. Minimal tables. Chairs are old / uncomfortable. Lacks any privacy to make work calls. Check out the Honda Dealer waiting area to get an idea of what other dealers do for a better experience. Thanks
Javier is always professional,and the technicians are always great in what they do.
My service representative Henry is just the best! Thank you for the snack bar and coffee
Communication was very good and I was able to get my car back the same day. Thank you.
We were treated well by all involved. Wish it did not take so long but we know how busy it was.
Thanks for great service.
Kay was great. She is now my "go to" service person. Thank you
Joel is great !
Your customers waiting room is awesome with all the snacks & beverages.
You know how to take care of your customers keep up the good work!
Happy New Year
Everything went very smooth
Mr V was fabulous; amazing and so attentive; he listened and showed urgency and exceptional customer service his follow up was consistent In live in California but once I move out to Las Vegas Mr V will be my service representative always and I will highly recommend everyone to him as he cares for customers and goes beyond the usual…!!!
I have worked across the country and have taken my car to many Lexus dealerships over the past 10 years. I recently moved to Las Vegas, and this was by far the worst experience I have ever had at a Lexus dealership.
I had a 9:00 AM scheduled appointment and was initially told the service would take no more than two hours. Despite this, I did not receive any update until after 2:00 PM—and only after multiple calls and text messages from me throughout the day. At that time, I was informed that my car had not even been looked at yet. This is completely unacceptable.
The lack of communication made the situation significantly worse. A manager finally called me around 3:40 PM, after I had already picked up my car, and explained that the dealership was short-staffed. I work in healthcare and fully understand staffing challenges; however, it is not acceptable for a vehicle with a 9:00 AM appointment to go untouched until after 2:00 PM without proactive communication.
Because it was nearly 4:00 PM, I asked that the requested services not be completed. The manager offered a loaner vehicle for my next service, but my next scheduled service is the 90K check, for which a loaner should already be provided upon request. I am not looking for special treatment—I want a system-level change so this does not happen to other customers.
I felt that my time was not respected in any way. This experience has caused me to reconsider my loyalty to the Lexus brand, as I am now in the market for a new vehicle and do not want to continue receiving this level of service.
Vince is an incredible advisor whom I’ve trusted my service needs with. The rest of the service experience (1/2 hour waiting to check my car in), inability of the team to provide an accurate update while Vince was out of office, and waiting an additional 1/2 hour for my vehicle after checking out made this an unusually lackluster experience.
I had to drive to the dealership after waiting for callbacks over two hours today.
Justin was great, excellent customer service
I trust Joel completely with my car. He explains the service & then patiently answers the questions I have after inspection. When I leave my car with Lexus I have realistic expectations. Outstanding customer service. Thank you!
We have worked with Joel Gooding for YEARS now and have developed a relationship where we rely upon him as a trusted advisor for the ongoing maintenance of our vehicles. We have owned 5 Lexus vehicles over the years as a result.
Everything was okay until I got the car back. The check engine light is on now and there is suddenly a new issue to be fixed that was not there before.
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