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Real Reviews From Verified Customers

Service Center Review Summary

5 star 5459 reviews 71%
4 star 1613 reviews 21%
3 star 146 reviews 2%
2 star 252 reviews 3%
1 star 192 reviews 3%
Review Us
Kris G.
5 out of 5
6/4/2024
He is great! Thanks
Veronica J.
2 out of 5
6/3/2024
Your staff Kay accused me of lying about having one key instead of two. She is one of those people in our society that think if you are of different color than their own, you can not be telling the truth.
Ruben O.
5 out of 5
6/3/2024
Thank you. All was great.
Suzy R.
5 out of 5
6/2/2024
Thank you again for amazing service!
Mari L.
4 out of 5
6/2/2024
While I can’t say that I am pleased to have left $2900 with you all, I thought Kay was great. She wasn’t perfect (she had to run out and get the maintenance notice to be reset on my dash), but she was knowledgeable and approachable.
Sharon C.
5 out of 5
6/2/2024
Best in class service and treated with courtesy and friendly team..
Joef S.
1 out of 5
6/2/2024
Almost 3 hr service. The side mirror is still vibrating even in a mild uneven road. It makes me dizzy looking at it. They should’ve tested it before telling that it’s fixed.
Joseph M.
5 out of 5
6/1/2024
Everything was satisfactory. The service personnel were very friendly and attentive. The service managers were able to help me with an issue and it was a pleasure ( as usual) working with everyone at Lexus. I always tell everyone the reason i keep on buying Lexus is mostly due to the great service i get from the service department.
Rafaelito D.
5 out of 5
6/1/2024
Outstanding customer service!
Lisa C.
5 out of 5
6/1/2024
I was very happy with the service I received, Kristina did a fantastic job!!!
Daphne B.
5 out of 5
6/1/2024
Kristina was great, she is helpful and very informative.
Lito B.
5 out of 5
6/1/2024
Very professional, treated me so well, thanks Javier
Kevin H.
5 out of 5
6/1/2024
Joel is as usual very helpful and professional!
Monick A.
5 out of 5
6/1/2024
N/a
Paul L.
4 out of 5
6/1/2024
Justin went over and above on my service visit. The tech misdiagnosed my repair and parts. This caused my trip to be delayed because I was taking this vehicle with me. Justin got the correct part delivered overnight and I’m getting my RX350 back on Saturday rather than on Tuesday when it was originally promised back to me. Great communication and he really went over and above to take care of me. He genuinely felt bad my trip was delayed. I really appreciate his efforts and felt he really cared about me. I’m changing to Justin as my new service person from here forward.
Rama V.
5 out of 5
6/1/2024
Quick service and I love the shuttle you provided. Thanks.
Metika P.
5 out of 5
6/1/2024
Good service
Michelle V.
4 out of 5
6/1/2024
Kristina was very helpful. She was able to help me even though she has a lot in her plate. Sue deserves a bonus or pay increase.
Earnest H.
5 out of 5
6/1/2024
Vince is always great. Very professional and very kind.
Maria R.
5 out of 5
6/1/2024
I always recieve best customer service. Satisfied with how they take care of us customers. 5 star service

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