Advantage Toyota of River Oaks Auto Repair Service

Satisfactory and good work

None at this time.

My side mirror was replaced quickly and the service guys were very polite. I was in and out with in 45 mins.

Thanks

I'm happy that I didn't have a long waiting time for the service to be completed.

Thank you for your service

Service was very efficient.

Emonie was so helpful and made sure my car check was Thorough. Even those there were more problems with my car than I thought emonie broke it down to me so I could understand what all needed to be done without being overwhelmed with the price or wait time. Toyota river oaks and emonie really helped me out a great deal today.

Thank ufor being efficient and courteous the service was done in a timely fashion iwll come again for future service

I appreciate that I was able to be seen without an appointment and that my vehicle was fixed. However The system that you all use to see the issue is not good it doesn't show agon for review and confusing

Great experience

Job well done!

Nick was excellent.He has a very good customer relations.

Nick is a very good agent, his work is always satisfying to me.

Job well done

I thank Toyota Advantage for the service I recieved and allowing me to know what is needed to be attended to.

It was a wonderful experience the Service personnel were excellent

None

My experience with the Steven began fairly well. Following the completion of my service, I inquired about a coupon. Steven communicated to the receptionist checking me out, the service center system was down and he was unable to move forward to process and/or look up any applicable coupons. I then inquired more, as I was unsure of the meaning of “not being able to use the system due to the service department being closed.” Steven’s answers to my questions lacked empathy and resolution. Additionally, Steven appeared to be confused by my request for a coupon, as if this were outlandish. As the conversation went forth, Steven communicated he would speak to his manager Monday morning for a possible resolve. I communicated to Steven that I was not offered the opportunity to use coupons and I was not asked the question of if I would like to explore the Toyota River Oaks site for applicable coupons. What this translates to is an unsatisfactory customer service experience for me. There was a not an effort to ensure I received the best rate for my service while taking advantage of deals and/or promotions. Steven’s lack of regard for this matter was disappointing and lacked alignment with my customer experience. Communicating also, there are not signs posted or notifications when customers drop off their vehicles, that coupons must be used before a certain time or the service department cannot honor them. I would not wish to work with Steven in the future as his approach was centered on his own goals, not those of my needs as the customer.

Eric and Steve were great. They were professional and thoroughly answered my questions.