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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1952 reviews 64%
4 star 534 reviews 17%
3 star 105 reviews 3%
2 star 225 reviews 7%
1 star 241 reviews 8%
Review Us
Mo V.
5 out of 5
3/24/2024
NA
Winsome F.
4 out of 5
3/24/2024
I was well taken care of
Lynette W.
2 out of 5
3/24/2024
I waited 3 hours for my service when my appointment was at 8 am. They totally forgot about my car. Also the Tech that finally serviced my car lied saying he did the multi inspection and he didn’t . I Had put a complaint in to the manager. This was the worst experience at Toyota that I had trying to get my car serviced here at the Calumet City dealership! I was so upset! I let there with a migraine headache!
Crystal A.
2 out of 5
3/23/2024
I felt it took way too long, with me being the car of the morning. My appointment was for 7, and I didn’t get out of there until close to 8:30.
Barbara C.
5 out of 5
3/23/2024
Will do
Clara O.
5 out of 5
3/23/2024
Thanks
Kierstin C.
5 out of 5
3/23/2024
Wonderful service Brandon was very patient and knowledgeable! Great customer service!
Blanca V.
5 out of 5
3/23/2024
Great job
Tammi P.
1 out of 5
3/22/2024
I did not appreciate the vibe when I was there. There was no personal contact to let me know my car was ready. Everything was done electronically digitally. No further explanation of why my car was in need of maintenance totaling over $700 dollars when I was scheduled for just a routine oil change.
Idelle Y.
4 out of 5
3/22/2024
They were courtesy and completed everything in the time they told me when I first arrived. They honored my coupon and advised me of the additional maintenance needed for the car. My car drives as good as it did the day I bought it in 2020
John W.
1 out of 5
3/21/2024
Items were stolen out of my vehicle, the service department manager said he was going to call me back , no response, I left Eric Taylor voicemail, no response, now I’m contacting corporate, I called to ask to speak to my sales representative Symone Minter , I was told to leave a voicemail, that’s ****…….
Bukola O.
4 out of 5
3/21/2024
Quick action!!!
Salome P.
2 out of 5
3/21/2024
I believe keeping up the customer with updates on their car/truck would be helpful. I was there for 2hrs and I had to ask for an update. Also I noticed my truck was completed but it took them 10-15 min to give me the paperwork and the person who completed my paperwork was talking with a coworker and didn’t start my paperwork until one of the techs asked if I needed help. And he told her I was waiting. The cashier was very sweet and had great customer service so kudos for her!
Peter A.
4 out of 5
3/21/2024
They need to fix my account, because anytime I shows up for maintenance of my car they always ask my to pay. I don’t know why, because I have full warranty on it.
Rochelle O.
5 out of 5
3/21/2024
Great job Symone and Toyota team
Pamela B.
5 out of 5
3/21/2024
He is a fantastic person who takes the time to work with you and explains questions that you may have in a manner that you are able to understand.
Notie A.
5 out of 5
3/21/2024
Brandon did an amazing job tending to me. Very resourceful and knowledgeable.
Betty W.
5 out of 5
3/19/2024
Very good!
Anthony A.
5 out of 5
3/19/2024
Very professional
Laveda W.
2 out of 5
3/19/2024
Too long

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