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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1950 reviews 64%
4 star 534 reviews 17%
3 star 105 reviews 3%
2 star 225 reviews 7%
1 star 241 reviews 8%
Review Us
Raymond P.
5 out of 5
7/19/2024
Brandon was awesome. He did a great job of keeping me informed through the service process. I really appreciated the service video.
John C.
5 out of 5
7/19/2024
Took care of me right away great service
Diane Y.
5 out of 5
7/18/2024
Well done very quick visit . The workers were polite
Deaundra J.
2 out of 5
7/18/2024
I paid for $2000+ for various services. Some not planned. I was quoted a price and when my vehicle was ready the price was different. The representative present at the time, assisted when getting the bill closer to my budget. Not pleased, but I settled. Going over my invoice, no oil change! $2000 and no oil change. New tires and front brakes. Where is my warranty? I haven't been to this service department in years, but pass practice was to receive a complimentary car wash. This did not happen.
Casandra B.
5 out of 5
7/17/2024
Mr Taylor was very respectful, very knowledgeable. He made sure that I was satisfied. I really enjoyed the little time we spent together
Tracy W.
5 out of 5
7/17/2024
Good job!!
Sergio V.
1 out of 5
7/17/2024
Very unsatisfied with the service I recently received. I went for my 25,000 miles maintenance. Oil change was done along with top off fluids and tire rotation. After driving my vehicle I noticed a noice coming from the front tires. At first, I thought that the noise was coming from a nearby car, after driving the vehicle a couple more miles, I came to realize that the noise was actually coming from my vehicle. Moreover, after taking my vehicle to get inspected by another Toyota dealership, the outcome was that the tire lug nuts were finger tighten. Not only did I risk my life but more importantly my family’s life with this incident!
Gloria N.
4 out of 5
7/16/2024
Based on the service provided for my oil change, and tire rotation I was quite pleased that there were no recommendations warranted at this time. Thanks Toyota for a job well done!
Khalil S.
5 out of 5
7/16/2024
Thank you very much for the professional and the excellent service you provided me with my car, I really truly appreciate it, much better service than chicago northside toyota.
Wanda M.
1 out of 5
7/16/2024
We were there for 3 hours with no communication of the status of my car. I even asked a question via the text message I was sent and didn't get a respone. When I called 3 times, I was sent to voice mail once, switched around twice and finally asked if I wanted to leave a message. I received a call After I had already picked up my car. I had to get up and find the service guy to get info on what was going on with my car and approve the work. It took 5 hours. Not acceptable
Paul K.
2 out of 5
7/16/2024
Problem not solved.
Patrick R.
5 out of 5
7/15/2024
Excellent job
Gerald C.
1 out of 5
7/15/2024
Trouble light showing on dash (motor)
Illiasu T.
5 out of 5
7/15/2024
No comments
Catherine C.
4 out of 5
7/15/2024
Symone ALWAYS provides top tier service every time I have my vehicle serviced at Advantage Toyota. I told her my issue with oil leaking after I spent over $1000 within the past 2.5 weeks at Advantage completing all recommended maintenance (no issues with oil leaks prior to last service) and she got to the root of the problem which could have potentially resulted in major issues for me if not taken care of plus I was preparing to travel out of town. Thank you kindly Simone for your professionalism and catching the issue with my vehicle! You are indeed an asset to Advantage Toyota! ????????
Noe N.
4 out of 5
7/15/2024
Bien servisio
Diane C.
5 out of 5
7/15/2024
Professional, friendly and explained what was done.
New Inventory.
4 out of 5
7/14/2024
Thanks smooth driving.
Armida H.
4 out of 5
7/14/2024
Great esperoense
Adeloye A.
5 out of 5
7/14/2024
Highly satisfied

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