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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1949 reviews 64%
4 star 533 reviews 17%
3 star 105 reviews 3%
2 star 225 reviews 7%
1 star 241 reviews 8%
Review Us
Marcie S.
1 out of 5
9/21/2024
I will never go back to this toyota again.!!! Take my phone number off your calling list I'm taken my business else where
Carol D.
5 out of 5
9/21/2024
I Appreciated how Symone and the staff got me in and out under an hour.And washed my car. Thank you Symone
Lawrence C.
4 out of 5
9/20/2024
FJB and FKH. ????????????????????????
Shelly P.
4 out of 5
9/20/2024
Ruby was very professional and nice. I also liked that i didn't have to wait so long for my car.
Netria G.
5 out of 5
9/20/2024
Thank You
Marvell W.
5 out of 5
9/20/2024
Thanks for the help for getting my new car well done
Gloria L.
5 out of 5
9/20/2024
Very satisfied with the service.
Martha J.
4 out of 5
9/19/2024
friendly staff helped me quickly diagnose and purchase a 84 mo battery so I could get on my way on a road trip. fastened a dragging plastic shield reminding me to get it really fixed soon. loved the leaves decorating the glass doors. Thank you, Marty Jewett
Lois B.
5 out of 5
9/19/2024
Courteous and prompt service
Asset K.
1 out of 5
9/19/2024
I’ve waited for my just Oil Change&Tire Rotation for 3 hours. While it takes only 45 minutes. It happened due to poor Management and ended up by Mechanics. I didn’t go to work that day, cause it took more than it should’ve and I got late. Atleast, I could’ve been warned that your’re busy today and it might take longer. From now on, I will do my Oil Change by myself. It was a good lesson.
Larry H.
5 out of 5
9/19/2024
Thanks for your time and patience.
Christopher J.
2 out of 5
9/19/2024
I had a appointment at 9:30 am. The looked at the car around 11 am. They told me the cost and told me it would be ready in 1 hour. I explain to the service advisor that I had to get back to work by 1pm. I didn't get the vehicle back until 2:20. I asked the service advisor ( not the one who gave me the estimate) he said he didn't know. This is the 2nd time I had a bad experience with the ADVANTAGED service. I am through with you guys
Cheryl H.
4 out of 5
9/19/2024
The service was completed in a very timely manner however my car was not washed which usually happens when weather permits. There waiting room was not crowded so there was no push for time
Robert J.
5 out of 5
9/18/2024
Fasr and courteous service.
Anthony M.
5 out of 5
9/18/2024
Her customer service skills was remarkable. We need more service reps. She was so accommodating easy to work with.
Fummi O.
2 out of 5
9/18/2024
No happy with the service I received today. Today's visit was probably the last.
Naeida S.
5 out of 5
9/18/2024
Brandon goes above and beyond with customer service!
Roger K.
1 out of 5
9/17/2024
When I was talking with the representative that was waiting on me, he never acknowledged me with the questions that I was answering him. He was listening, but he never acknowledged me that poor customer service never wanted to respond with a yes, or no dealing with customers you don’t have to stay behind, but you have to acknowledge them because if it wasn’t for the customer, they would be there working as many vehicles I had purchased from Toyota the service that I received now, and I’m not satisfied
Terry P.
2 out of 5
9/16/2024
My advisor never answered the phone when I called. Extra work was done, but what I brought it in for originally was not fixed.
James B.
5 out of 5
9/15/2024
Very good communication skills

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