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Real Reviews From Verified Customers

Service Center Review Summary

5 star 169 reviews 59%
4 star 80 reviews 28%
3 star 7 reviews 2%
2 star 16 reviews 6%
1 star 14 reviews 5%
Review Us
Kathleen L.
5 out of 5
5/11/2024
Awesome experience. Very happy.
Allan M.
5 out of 5
5/10/2024
Zachary was very helpful and professional as is everyone else I’ve encountered at EP Subaru
Greg M.
3 out of 5
5/10/2024
While I was satisfied with Mr. Conner’s service I am very disappointed with Subaru customer advocacy. The estimated cost of the repair is $1,216 not including the $277 out of pocket cost for the diagnostic. My vehicle has only 26,000 miles of driving and this type of mechanical failure should not occur at this low mileage. It’s an indication of the part and engineering quality deficiencies. I will never purchase another Subaru.
Robert H.
3 out of 5
5/9/2024
All was good except my coupon wasn’t applied to the bill. This was discussed when I dropped off that I had coupons. Didn’t notice the omission until I got home.
Luis A.
5 out of 5
5/9/2024
Fast and courteous services
Tim B.
5 out of 5
5/9/2024
Zach Conner was very kind and helpful. He was timely on responding to my texts. A great Service Ambassador.
Maureen R.
5 out of 5
5/9/2024
Very hrlpful
Michael B.
2 out of 5
5/9/2024
Car is great except for it didn't get washed
Lisette M.
5 out of 5
5/7/2024
Great service, will return in the future.
William B.
5 out of 5
5/6/2024
Keep up the great work, thanks again Bill Block
Amado M.
5 out of 5
5/5/2024
Great customer service. Thank you
Phyllis H.
4 out of 5
5/2/2024
I eventually would like an appraisal for a trade in but not at the current time. So glad you’re in the neighborhood!
Tracy K.
5 out of 5
5/2/2024
I was satisfied with the service.
Nancy R.
4 out of 5
5/1/2024
Did exactly as they said they would!
Doris E.
2 out of 5
4/30/2024
I’m very unhappy with the service. I have been there before but this time the service was not good. Something was done to my vehicle and they couldn’t correct the problem. They were doing the 30k service. I have been without my vehicle since 4/24.
Pamela W.
5 out of 5
4/28/2024
Excellent customer service, as always.
Mary S.
5 out of 5
4/27/2024
I’m very happy and satisfied with your team and the way they have made me feel every time I’ve been there. I rate them as being extremely talented and great at their jobs.
Candice M.
4 out of 5
4/26/2024
I was not completely satisfied but I don’t want to leave a negative mark on Zach he was a good guy. Frankly you charge too much and I’m not certain your findings are trustworthy but you are one of the only Subaru dealers in Chicago, so people are kind of stuck with you. I think you could come down on those prices and still pay your staff a livable wage. God bless
Christina K.
5 out of 5
4/26/2024
Zach was very friendly and helpful. A++ 10 stars
Sean C.
1 out of 5
4/26/2024
My wife took her car in for the oil change and after the person rotating the tires broke a component my wife was asked to pay for it even though it was broken by a Subaru employee. $100 at that for less than 45 minutes worth of work including an oil change. Had she not called me to ask me about it, she would have paid for it and our extended warranty would not have been taken into account. We have given this dealership a chance a few times due to the proximity but we will be going back to Grand where I can count on not feeling like my wife is being taken advantage of.

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