We decided to give your service dept one more try after a bad experience with our previous Highlander that we purchased from your dealership. Your dept changed our oil and overtightened the oil filter. It had to be destroyed in order to remove and eventually chiseled off. You can understand our hesitation with the lack of training on a simple oil change. Thank you for doing the recall work with our airbag recall, in a timely manner and the communication during the process.
Ashley's attitude and customer service were of the highest standard.
The whole service team is AMAZING!
Super good advisor, appreciated his knowledge.
Ashley is a rock star! She was kind, patient and answered all of my questions
Scott was very helpful, Im very satisfied with his service and knowledge.
I appreciated the honesty about the wait due to short staffed. Overall it was a good experience
Completed service early. Very friendly. Knew my name when I came in. Appreciate her attentiveness.
I appreciate the quick and accurate work done.
I was treated very promptly and courteously by everyone…It was a pleasure‼️
Sarah helped me more than I expected. She was quick to fix the problem when I thought I was screwed. Plus I came in to set an appointment for oil change and she fit me in.I was over on miles
I was not told that my car was ready. I happened to look out in the garage area and there
it was.....coincidental maybe.
Strather did a great job!
Strather was awesome. He was very professional and always kept us in the loop on the progress of repairing our car. We were very satisfied with the treatment Toyota provided!
It’s been said that the worst that can happen rarely happens. With that in mind, I just heard from my mechanic - he told me that the hybrid system on my car is dependent on the engine starting to charge the hybrid battery. Starting the engine requires a good 12 volt battery under the hood. Turns out the 12 volt battery was dead and simply needed to be replaced. Why didn’t the service tech begin with the simplest solution? Thank God my mechanic is competent and honest.
They completed what I requested to have done. Anticipating brake system overhaul on next visit and tires after that on schedule.
Jim greeted me warmly as soon as I arrived for my appointment. He checked me in efficiently and kept me informed throughout the process. Let Jim know he did a great job!
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