Randy was friendly and professional. He kept me informed as the service was performed. He even remembered what I looked like and came to get me when the work was finished.
They help me alot. I missed my appointment but they fir me in. Thank him for me.
Kevin did a phenomenal job of communicating with me during the entire process. I also appreciated his ability to answer all of my questions connected to the recommended services.
Lied about checking my car. Said they adjusted my tire pressure all around to 37psi. My car has a sensor of course because it was made after 2015. Two say 31 one says 30 and the other says 29. The exact amount it said before I took it in. Not a big deal of course but lying on an official service record makes me question the trustworthiness.
Sarah was awesome and did a wonderful job. I can only compliment her. Nice young lady! I was not satisfied by the fact that I paid $209 for nothing! I had no idea that they would not have a fix and a brand new radio was the only solution to the amount of $2300. I was given a list of things that my car needed, some that I had just recently had completed elsewhere, but I asked if the $175 could go toward one of your recommendations and the answer was no! Why? Enjoy my $209! What a rip off.
Ash was super attentive. She gave me an explanation of my 4runner’s inspection and told me I had the package so I didn’t have to pay.
Everyone was insanely kind and professional. Love getting serviced here.
Kevin always makes my service appointment easy.
Sarah Massanou is a fantastic customer service representative. She communicated when, with a positive and cheerful demeanor. I would definitely look forward to coming back to Larry H. Miller Toyota after my experience
Appreciated the very efficient and prompt service. My brief interactions
with employees were very positive and helpful. Over all my experience very excellent!
Strather took really good care of us. He has kept us in the loop as to the progress on the work being done on our vehicle. I’ll recommend him to anyone I know taking their car to the dealership.
I am very satisfied with the service Sarah gave me..I am grateful. Hope u do same to all the customers. God bless you.
Ashley did an excellent job of helping me resolve my concerns with my breaks and rescheduling everything I had planned for next week so that my one trip did everything that was needed. I appreciated her attitude and the approach of everyone in the dealership.
Sarah is an excellent service advisor and very customer oriented. Always very professional but also very personable. I love having Sarah for my service advisor.
Strather went above and beyond to help me. Absolutely incredible service! He didn’t need to help me just as the shop was closing down but he made sure I was taken care of and issues addressed first thing this morning. I know he certainly didn’t have to do what he did but he restored my faith in humanity but showing me the upmost kindness when I was having a moment of panic. It’s been a really hard week personally and he just made it better. Thank you SO much Strather!! I can’t say enough for the entire staff in the service department.
I can always count on Scott Gardunio and Rob Rinehart to give me an honest assessment of the service my RAV4 needs. I have been coming to Toyota of Colorado Springs for many, many years because I trust Scott, Rob, and Dan!
I was checked in promptly at 7 AM, the time of my appointment. Was seated by 7:05. Received timely updates through texting and had the opportunity to accept or decline services. Was out of there by 8 AM. It was the best experience I’ve had in a service department in a long, long time.
Very kind, pleasant, conscientious and responsive to various queries regarding the purpose of the service visit.
THANKS,SARAH!
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