Ashley has helped me a couple of times now and every time she is nothing less than amazing!! I love this dealership and everyone I interact with is always so friendly and helpful. My experience with Ashley in particular always brightens my day though!
Always the best service and I believe I purchased five Toyotas from you over the years. I only have Toyota servicing my car.
Scott is an excellent service advisor. My repair was done professionally and in a reasonable amount of time.
Was welcomed at arrival. Kept abreast of the status and recommended service. Completed as promised and explained service at check out
I have worked with Kevin numerous times on two of my vehicles and have always had a positive experience.
Great service nice gentleman
A little long wait, but overall good service.
Kevin Whitlock under the leadership of Dan Moran have made getting my car serviced on the south end of color's Rado Springs. When we live on the north end, well worth the trip.
First class service. Ashley was great to work with and handled everything professionally. I will return for future service needs. Thanks
Randy was very professional and responsive to my needs. Kudos to him.
I am writing to provide feedback regarding a recent service visit, specifically related to a “Check Blind Spot Monitoring” warning that appeared on my dashboard.
When the warning first appeared, I took reasonable steps on my own before scheduling service. I washed the vehicle in case a sensor was obstructed, used a basic OBD-II scanner to check for relevant codes, and researched potential causes. When those efforts didn’t resolve the issue, I scheduled an appointment with Toyota with the expectation that your technicians’ specialized tools and expertise would allow for a proper diagnosis.
When I arrived the evening before my appointment to drop off the vehicle, the customer service representative (Randy) was unable to locate my appointment in the system, despite my having received a text confirmation.
Shortly thereafter, I received a notification from the Toyota service system indicating over $5,000 in “urgent maintenance” recommendations. When I called to discuss these items with Randy, the explanations were vague, and most concerning was the lack of clear information regarding the original issue I brought the vehicle in for: the blind spot monitoring system.
I was told that damage from a trailer incident several years ago — which left a visible scratch on the rear bumper — must have allowed water and dirt to infiltrate the system, eventually causing corrosion that “destroyed” the blind spot monitoring components. I asked how the technician reached this conclusion, and was told only that “the damage is evident.” When I pointed out that the damage occurred more than three years ago and the BSM failure occurred this week, I was told that corrosion “must have taken that long.”
Ultimately, I left feeling that I paid approximately $200 for a diagnosis that was never clearly performed or explained. The recommendation was removal and replacement, not a repair or a demonstrated failure. Even now, it is unclear to me whether the blind spot monitoring module itself is nonfunctional, whether wiring is corroded, or whether power or communication to the module was tested at all. This distinction matters — for example, replacing a functioning module without addressing damaged wiring would leave the problem unresolved.
In short, the service I received did not feel aligned with the service I requested. It appears that the vehicle was broadly inspected and quoted for multiple issues, while my specific concern was not investigated in meaningful detail.
I own three Toyota vehicles and have generally been pleased with Toyota’s service departments. In this case, however, it seems that a breakdown in communication between technicians and customer service staff resulted in a disappointing experience. I am sharing this feedback in the hope that it helps improve diagnostic communication and ensures customers receive clear, evidence-based explanations for major repair recommendations.
Thank you for taking the time to review this feedback.
You can call me at ****-****-xxxx
Thank you for taking care of my vehicle.
It took 4 hrs. Too long to make someone sit and wait with no options to go anywhere. I drive from Buena Vista and it was an entire day gone
Out of curosity do you not wash vehicle after service?
Very good everything. And very clean too and he is very good.
Jim was very helpful and easy to work with! Super appreciate his customer service.
Social