Check/in was unfriendly and disorganized. No one seamed to want to be there and rather underwhelmed with the process as a whole.
It wasn't Randy, as expected, but great service just the same!
I appreciate you squeezing me in so I could get back on the road. Thanks!
Rose was great and went above and beyond!
Rose was great, the guy I spoke with at drop off was upset I didn’t pull into the shop however I was unaware I needed to and would have if I have known. Sorry about that.
Ian is great to work with!
Thanks for making sure my vehicle was safe to drive and did a thorough job!!
Never got a vehicle inspection report back until the vehicle was ready for pick up. Nothing on the report was discussEd W
Scott is always honest and reliable.
I appreciate the electronic massaging. Randy was knowledgeable and responded to all concerns in a timely way.
I had a total lack of communication. Every time I found anything out I had to do the calling. There's no excuse for that. All he had to do was keep me posted. Overall I'm happy with Toyota but I'm not happy with the communication or lack of communication.
Very helpful. Knew her job. Knows a lot about cars
Sarah was great she helped get the things I needed done I give her a 10 star ??
Randy is very knowledgeable and kept me well informed
If you want accurate metrics, it would make more sense to open the R.O. when the customer actually arrives. At least 2 of us were in line outside the bay door for at least 15 minutes before we could pull in and be logged in. My appt was at 8:30. I was logged in at 8:49, but my wait time should be accurately reflected. I would think that IS the customer experience you are trying to measure.
You guys always give great service
Sarah was very polite and prompt with her responses. She provided great service - thank you Sarah!
Are you talking about the service on November 13? Tire was bad and you replaced it. Great job
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