Toyota of Colorado Springs Auto Repair Service

My rating has nothing to do w the service rep Jim, but VERY disappointed and discouraged that Toyota and the dealership would not honor what should have been a free oil change and tire rotation. I bought my car in May 2022 and am a low mileage driver due to an unforeseen medical situation last yr. Even though I would have been due for the free 30,000 mile 30 month service back in Nov ‘24, I just hit 24,000 miles last week which is what the sticker on the window referenced to bring it in now which I did. Per Jim he said that Toyota does NOT allow him to waiver from the 30 month period (even though I wasn’t driving for about 4-5 months last year, but NO exceptions. Personally I feel that’s Bull since Toyota wouldn’t allow the free service prior to the 30 month period since I wasn’t due for service back then. Why did I have to pay $120.31 for an oil and tire rotation which very easily could have and should have been FREE under the warranty? Hopefully somebody will read this and reply accordingly and I can be reached at ****-****-xxxx. Thank you! Bob Walla

Good job. Thank you

Strather was very professional and made the experience go well.

Kevin, has always been kind, honest and reliable. Thank you Kevin!

Scott is excellent!

Strather demonstrated outstanding customer service and follow-up with my service needs. Your fortunate to have such an employee.

Kevin is outstanding.

I came in without an appointment for a flatter tire. Service agents were friendly and helpful.

Appointment was at 1045. Vechical entered the bay at 1146. What the point of an appointment? Also felt that Kevin was a little rude.

Staff was from and prompt the get me in and out! Great experience and look forward to my next apt ! Thank You ????

Great service!

Excellent service. Ashley was great

Great customer service from the beginning through the end. Comfortable waiting area. Minimal waiting time. Thank you!

Jim checked me in and Dan made sure I left with my blinkers in working order, restoring my faith in the Toyota Service Center on Motor City Drive.

Expert, kind, completed on time. Thank you!

Excellent work

Quick

Ashley did an excellent job with my car today. She was professional and kept me informed.

Service was fast today!

It was done in a timely manner, they even let me use a loaner vehicle until mine was finished. I’m glad they fixed my truck