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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3352 reviews 64%
4 star 1161 reviews 22%
3 star 158 reviews 3%
2 star 270 reviews 5%
1 star 301 reviews 6%
Review Us
Denise L.
4 out of 5
10/8/2025
Ethan is always there with a smile on his face & I think he knows my whole family with all our 5 vehicles! He is super efficient & professional! Even on rainy days!
JEFF B.
5 out of 5
10/8/2025
Thanks for having the vehicle done on time and the use of the loaner. Exactly why I keep coming back to Baxter Toyota.
Michael L.
5 out of 5
10/8/2025
Pleased with my first time using your service department!
Susan M.
5 out of 5
10/8/2025
On the way home from having my Rav serviced, everything seemed perfect, like a brand new vehicle. Sooo appreciate my appointment today. Many thanks to you all. Susan M
Deborah H.
2 out of 5
10/7/2025
Took nearly 3 hours for a routine cheduled service visit. When I arrived aI was told it might be 1 1/2 hours, which was longer than expected. At 2 hours, I approached the service desk for an update. Victor explained that they were very short staffed and gave me a $20 adjustment, but staffing or appointments and walk-ins should have been better managed and I customers should have been kept up to date on the hour.
Joseph S.
5 out of 5
10/7/2025
Nate is AWESOME. Always personable, engaging positive. Great a Ted asset
Randy F.
5 out of 5
10/7/2025
Great people and great service !!
Dan C.
5 out of 5
10/6/2025
I just wanted to say how much I appreciate Ethan at Baxter Toyota in La Vista. He’s always polite, helpful, and keeps me informed whenever updates are available. His professionalism and customer service really stand out. Thank you, Ethan
Brian T.
2 out of 5
10/5/2025
Thank you for the opportunity to comment. I am Brian T
Ayman S.
5 out of 5
10/5/2025
Thank you
Andrea P.
2 out of 5
10/5/2025
Was not notified when service was completed. Attempted to call the service department and it said they were closed.
Joshua M.
5 out of 5
10/4/2025
Daniel was very helpful and professional! He made the entire process easy and worry free. I would recommend this location based on my interactions with Danny.
Ronda M.
5 out of 5
10/4/2025
Well done
MICHELLE F.
2 out of 5
10/4/2025
The man who greeted me was very nice and curtious. I got a text telling me the front driver side wheel I asked to check for repair from a low tire light. They said it was not repairable and the other three tires were cracking or something to that nature. I would need four new and a tire alignment. I had been there weeks before for an oil change and tire rotation and nothing was ever said they need to be changed. I live in Bellevue and drive clear out to your place for trusted service. I realize you all are in sales but seriously I was already spending close to 400$ and the Air bag recall was told to me when I was there for service. If I didn’t come in for service would I even know? I really feel like it’s just all about selling things there now so may just get a mechanic somewhere else where they aren’t just in for the sales. I took the tire to a tire shop and it was repaired for 35$ and they said the tires are fine for a while longer.
JUAN G.
5 out of 5
10/4/2025
thanks good custumer service
Michael B.
4 out of 5
10/3/2025
they looked over and kept my car clean which alot of people dont do
THERESA G.
5 out of 5
10/3/2025
Nate was excellent as always Also appreciate Scott's help and expertise Gabe was also great. I appreciate the entire team. Great job from start to finish!
Jami M.
5 out of 5
10/3/2025
Quick and easy! Thank you!
Becky A.
4 out of 5
10/3/2025
Not sure if my original comments were received so I’m repeating. I left an inquiry about an appointment for a faulty fuel indicator, received an appointment an hour later, and was met by Victoria who did a thorough intake, gave me an estimate of diagnostic charges and timeline, offered me a shuttle and showed me the lounge. In a fairly short amount of time he found me there to report the tech had reset the system and solved the problem at no charge. I am deeply impressed by this experience and will share it with friends who have Toyotas.
Jason P.
5 out of 5
10/3/2025
Daniel was great at communicating and being transparent throughout the experience. Let me know he'd be off the next day, but still made sure I knew what was going on. Appreciate it.

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