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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3344 reviews 64%
4 star 1156 reviews 22%
3 star 157 reviews 3%
2 star 268 reviews 5%
1 star 301 reviews 6%
Review Us
Flagel R.
5 out of 5
12/19/2025
Thank you, Ethan, the customers very happy.
Michael B.
5 out of 5
12/19/2025
You guys are always great. Thank you
Tsutomu E.
1 out of 5
12/19/2025
No, I was very disappointed. The low tire pressure light cane on just as I was leaving the dealership. When I calledToyota, Nate assured me it wasn’t a concern since I they had put on the spare. As I continued to drive, another orange warning flashed to check tire pressure and then I saw the Psi was only 19! I came back to Service, spoke to a second agent Ethan,? He said “they” forgot to fill up my spare and to bring it back in. This could have been a big safety problem as I had plans to make several trips to and from the airport. Thank God for the alert system.
MIKE W.
5 out of 5
12/19/2025
Victor and the team were very helpful.
KATHLEEN D.
4 out of 5
12/19/2025
I’ve never had a bad service experience at Baxter Toyota. The reps are polite, expert and trustworthy. I won’t go anywhere else when my car needs service.
Jennie K.
5 out of 5
12/19/2025
I appreciate the car wash! Above and beyond! Thank u
RON V.
5 out of 5
12/19/2025
Daniel was an excellent service advisor and the care given to my vehicle was excellent.
Jae S.
5 out of 5
12/19/2025
Ethan is a very professional and polite Service Advisor. He did a great job communicating with us and keeping us informed about our repairs. My wife said that the car handles much better and that heater works better as well. So we couldn’t be happier. Thank you.
Toui S.
5 out of 5
12/18/2025
I’m very Satisfied Thank you
Ronald K.
5 out of 5
12/18/2025
Good Job!!!
Kristi N.
1 out of 5
12/18/2025
My appointment was 8:30. I did not leave the dealership until close to noon. This was routine appointment, oil change, rotate tires, etc. my last car was a Honda from superior Honda. They gave me a loaner car to use all day until ready to pick up. I am very unhappy with your dealership.
Jean M.
1 out of 5
12/18/2025
When I got in my car, the floor mats were askew, and there was a brand new part still sealed in plastic and unused sitting on the seat. Is that forgotten or not used, but needed? Also they didn’t check tire pressure, so my warning light won’t turn off
Steven H.
5 out of 5
12/18/2025
Ethan is always great to work with. I’m glad he’s part of my car care team.
Dave A.
5 out of 5
12/18/2025
Great job thank you
Martin C.
2 out of 5
12/18/2025
I didn’t feel like I was briefed on repair progress as much as I have liked . Perhaps he looked for me in showroom and didn’t find me. It took longer to check out as well even though car work was done, about 1/2 hour. Another staff person assisted me with check out. I was pleased with repairs, no cost fall/winter examination and cost of overall work.
Carlos M.
5 out of 5
12/18/2025
Daniel was very professional and communicated effectively
Helen A.
5 out of 5
12/17/2025
As always, Daniel and other staff were efficient and friendly.
David S.
5 out of 5
12/17/2025
Very pleasant and helpful!
John M.
5 out of 5
12/17/2025
Everything was great!
Hutsell Family.
2 out of 5
12/17/2025
I had my scheduled oil change done at Baxter. I made an appointment for 10:00 am. I was greeted and quickly checked in. Nearly two hours later I received a recommended list of items and two videos. The service technician on the video spoke very quickly and in broken English. I am hard of hearing and did not understand what was said at all. I stated this in my response. I was told this is a common comment. I made an appointment expecting an hour or less at the dealership, two hours far exceeded my expectation. If it is going to take two hours, tell me upfront. ALSO. Three days after the appointment I had a trip scheduled to go to Kansas City. On my way to KC the right rear hubcap fell off. I cannot say with certainty that this was the result of something done at the dealership but I believe it was. The tires were rotated and the hubcap would have been removed and placed back on the rim. Please consider replacing the hubcap. Wendell Hutsell

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