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Real Reviews From Verified Customers

Service Center Review Summary

5 star 480 reviews 62%
4 star 167 reviews 22%
3 star 25 reviews 3%
2 star 50 reviews 6%
1 star 51 reviews 7%
Review Us
Jeffery B.
4 out of 5
5/1/2024
Baxter Toyota is the dealer we will continue to use to service our RAV-4.
Betty D.
4 out of 5
4/30/2024
Nate took the time to show me where the oil dip stick is so I can check my oil. Personable young man. Good communication. Very attentive.
Eva R.
5 out of 5
4/30/2024
Good service and fast
Russell G.
5 out of 5
4/30/2024
Ethan is always professional and ready to go at 6:00 I trust him always
James O.
5 out of 5
4/30/2024
Encountered many pleasant employees
Geralyn T.
5 out of 5
4/30/2024
Very helpful and considerate. Thank you
Benjamin F.
4 out of 5
4/30/2024
Nick is always great!
Sammy S.
4 out of 5
4/30/2024
I appreciate fitting me in. I had battery died and I needed a quick replacement. Great customer service. Quick and easy. Very friendly staff all the way through including the gentleman walking around offering coffee
Kathleen S.
4 out of 5
4/30/2024
He was very professional! I had previously been to another dealer in town and I will be getting my car serviced at Baxter from now on.
BRAD B.
2 out of 5
4/28/2024
There has been very little communication, we bought our vehicle over a month ago, we have had it in our possession for 3 days. We call with no response back, we have talked to sales manager who has made.promises and not delivered. He said he would call us on a Monday and finally on Friday we got ahold of him. We have a lot of questions and concerns about the car and what our options are and would really like to talk to someone about it.
Anthony M.
5 out of 5
4/28/2024
Great Service!
Schaefer Farms.
5 out of 5
4/27/2024
Nate was great . Very friendly
Leonard P.
3 out of 5
4/27/2024
The guy gave me a $10 discount.
Leslie M.
3 out of 5
4/27/2024
They did a great job of keeping us safe during the recent tornado scare. Great job to all employees.
Nicole H.
1 out of 5
4/27/2024
Every time I go in they never to see if I have warranty. They always tell me I have to pay and I tell them I have warranty. I actually paid for it once and have never been refunded. I wish I would have bought from someone. Plus last time I was need they never fixed the sensor on my tire. Again, they did it again. Now I have to take it back because the sensor is still on. Last time they told me that it was broke. I told them to fix it this time and it still was not fixed. Now I have to take it back. I am very upset and disappointed.
Allison A.
5 out of 5
4/27/2024
Keith, the courtesy driver, was very kind and helpful! Ethan also helped when Paul was assisting another guest. I appreciated Bryce's videos to explain the inspections.
Michael B.
5 out of 5
4/26/2024
Thanks
Erin T.
2 out of 5
4/26/2024
It took 2.5 Hra for my scheduled oil change, new wipers and a new battery. I was told when I arrived that it wouldn't take too long and courtesy car wasn't around. I told the man when I arrived what was needed and so he knew, if the approximate time to get things done. He said it wouldn't take too long. So I waited and then another guy came out and said that my original guy had left , so he was taking over. He wanted to quote me. I had been there an hour and a half at this point, and I was shocked that they hadn't yet done the battery or wipers. They guy who originally greeted me was sitting there when I finally checked out, he really hadn't left. Someone dropped the ball and I'm pretty sure they forgot about my car/ me and that why it took 2.5 hours. I'm disappointed, because I used to get quick and thorough service at Baxter Toyota and now it seems like these people in the service department, really don't care, nor do they want to work.
Ashley B.
5 out of 5
4/26/2024
From the results he sent he done a great job I was very pleased
David W.
5 out of 5
4/26/2024
Excellent service

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