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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3649 reviews 61%
4 star 1349 reviews 23%
3 star 202 reviews 3%
2 star 393 reviews 7%
1 star 353 reviews 6%
Review Us
Susan R.
4 out of 5
9/10/2025
I appreciated having someone meet me at my car after I drove in. This has never happened before at Baxter. I was used to it at Honda of Lincoln. This is my First Toyota. I was kept up-to-date via text, and when I checked out, Erin told me that I had a key fob reimbursement on my coverage, which thrilled me. I had completely forgotten about it, and I am so glad that she found that information. It will save me $200! overall, friendlier staff then ever before. Thank you.
Janet T.
5 out of 5
9/10/2025
Stephanie was very friendly, courteous, and helpful. I appreciated her very much. Everyone I spoke to was helpful.
Dennis S.
5 out of 5
9/10/2025
Excellent service.
Jason H.
5 out of 5
9/10/2025
Ty was great, very friendly and helpful.
Thomas K.
4 out of 5
9/9/2025
Stephanie in the service dept receiving area is outstanding she is so very nice, helpful and does everything asked and is just a jewel-she truly is the reason I still bring my car there she is kind, forthright much easier and more informative then any of the gentleman that work in the same department.
Robert G.
5 out of 5
9/9/2025
Service was quick and easy
Bernard R.
5 out of 5
9/9/2025
Ok
James B.
5 out of 5
9/9/2025
Great service, friendly staff, no surprises!
John B.
5 out of 5
9/9/2025
Good service
Scott F.
5 out of 5
9/9/2025
Ty was attentive and informed. I appreciate his professionalism.
Larry G.
4 out of 5
9/9/2025
A job well done and a thorough inspection. However, two hours and fifteen minutes seemed quite an excessive amount of time for an oil change.
Paul C.
5 out of 5
9/9/2025
Thanks for standing behind your quote. I really appreciate your integrity.
Andrew N.
5 out of 5
9/9/2025
Great ????
Walt J.
5 out of 5
9/9/2025
Appointment was quick & easy. Got good feedback. All in all, a very good service visit.
Christian T.
1 out of 5
9/9/2025
Cars AC is not working properly not COOLING, hot air comes out, fan continues to make loud noise.
Ron S.
5 out of 5
9/9/2025
Always good to work with Jared.
Danielle L.
5 out of 5
9/8/2025
You have.\nThe greatest service team around. Love having my vehicle service there.
Fidelis O.
5 out of 5
9/7/2025
As always you are the best of them all. Thank you for being a blessing in my life and my family. Our almighty Lord Jesus Christ who showed me mercy; will visit Toyota of Lincoln and disguise them among others .Hallelujah Amen ????
Donita K.
5 out of 5
9/7/2025
Great service polite welcoming not a long wait. Great employees. Their service was outstanding. Appreciate the snack bar while waiting. Thank you.
John S.
4 out of 5
9/7/2025
The only things I didn’t care for was the attempt by your service team (not Stephenie) to replace my air filter which was only 2-3 months old and the wait to get checked out. My vehicle sat in the out going bay for over 20 minutes while other vehicles were being checked in and out. Need to streamline this process. Thanks!

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