Baxter Toyota of Lincoln Auto Repair Service

It was a quick routine maintenance. Thank you for informing me on my extended maintenance plan I purchased.

Very helpful and considerate

Jared does a great job of looking after our vehicle. Always thorough and thoughtful, communicating with us every step of the way. Top notch service every time we go to Baxter Toyota!

Stephanie was great..met me the instant I drove in, checked off what I needed done, kept me informed of progress while i waited, and got me out of there in great time. Will be back to see her and Toyota next time I need service. Thank You

Michael was very helpful when I needed to get going and I appreciate the amazing service. I always get it Baxter!

Thank you! Awesome service.

Very good

Since purchasing my car from Baxter, I’ve brought it in for service several times and have yet to receive the complimentary car wash that is advertised. Even when I specifically asked and was assured it would be done, it still wasn’t. Very disappointing.

Took 3 hours and 15 minutes for an oil change and tire rotation.

I was not pleased with Stephanie. While waiting for my car, I was sitting in one of the chairs with the trays, right by the Tacoma. I received the text alert that my car was done, so I packed up my things and walked to the service desk. I heard my phone buzzing but could did not answer because I knew i was going to check out. I saw Stephanie on the phone and heard her say your car is ready. I asked if that was my voicemail since I heard my phone buzzing and she said yes, but seemed annoyed. She then commented that she called because she looked for me and she couldn't find me. I replied i was surprised since I was sitting right over there in the chairs. She said she called for me and I didn't answer. She then started to hand me papers and I said I had a coupon. She sighed loudly and told me in a very irritated tone that she'd have to redo ALL the paperwork. I replied sorry and she then stated that it says to present the coupon when I arrive. She was not pleasant and it's the first time in the years I've been getting service there that I've ever been disappointed with the customer service at Toyota. It took her less than a minute to fix the paperwork and the only reason it took that long was because she struggled with the staple and stapler. I'm sorry I was such an inconvenience.

Ty was expedient, got things set up and then closed out quickly. Thanks Ty.

Stephanie is TOP-NOTCH! Excellent service and communication! Thanks

The work was done in the time promised. The communication and report of the service were both very good.

Good service

Erin was of great help on answering my questions. Thank you!

Stephanie is amazing! She is very knowledgeable and welcoming and put my mind at ease. My trip was significantly less stressful than I had anticipated due to her good management, organization and excellent people skills.???? -Lindsey Sullivan

They said it was the low pressure ac hose but I know for a fact it was the high pressure relief valve on the front face plate of the compressor Didn’t have a good gut feeling so I left Offered to lower bill to 0 but I said no I regret it now the diagnostic was worth 0000

Very helpful, kind and knowledgeable.

She was treating terms of customer service and Very helpful.

Stephanie was so sweet and helpful! Answered my questions and came with extra information that she thought I would want to know - which I did!! Very attentive and a forward thinker! Thank you so much Stephanie!!