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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3609 reviews 61%
4 star 1334 reviews 23%
3 star 201 reviews 3%
2 star 386 reviews 7%
1 star 349 reviews 6%
Review Us
Timothy H.
4 out of 5
1/23/2026
Yes, I am willing to answer your survey and give you more details. Thanks
Bryan L.
4 out of 5
1/23/2026
Jared was super! I appreciate his attention to detail and was impressed with his knowledge about what was/is wrong with my vehicle and his willingness to take the steps in order to have it back in running condition. I hope to speak with him in the near future.
John V.
5 out of 5
1/23/2026
I brought my wife’s vehicle in today for service. Brae and the rest of the Baxter service department staff took care of our vehicle in a timely manner.
Aya K.
5 out of 5
1/23/2026
Ty was amazing, as always! He is the one that takes care of me every time I get my car serviced. He’s very professional and also friendly and kind! I never had a bad experience with him! Thank you, Ty!
Craig M.
4 out of 5
1/23/2026
Y
J Michael.
5 out of 5
1/23/2026
Michael was the ultimate professional. Knowledgeable, polite
Lam H.
5 out of 5
1/23/2026
Staffs are friendly and professional.
Douglas S.
5 out of 5
1/23/2026
Mike Sowders is always the best to work with. Answers all my questions in a professional manner.
Deborah H.
4 out of 5
1/23/2026
My service person was excellent. Mike explained everything and how come in the why not and make sure my car was in a cleaner condition than when I brought it in. I truly appreciate his knowledge and great disposition definitely is an asset to the company
Joel C.
4 out of 5
1/23/2026
Brae was polite, professional and asked me if she said my name correctly.
Betty Jean.
4 out of 5
1/23/2026
Ty was especially helpful when I was most frustrated (car issues; late; missing admin meetings). I was reaching out for guidance on how to navigate the process to get appropriate help. He provided me with the AAA number (now saved in my phone) and assured me on the process that would follow at Baxter. He delivered what I consider “exemplary customer service” and was confidently humble and professional. Sincere thanks, Dr. Usher-Tate
Evan S.
2 out of 5
1/23/2026
Justin was great. Only thing that bothered me today was some other guy who ran out and yelled at me to stop when I was leaving. I couldn’t pull straight out as they had my truck wedged in behind another car, so as I backed out and tried to go around out the middle door, another customer arrived then the door I was going to depart out of. I was creeping out thinking she was gonna keep pulling forward so I could get out behind, but she stopped. That’s when other guy yelled at me and ran in front of my truck. I guess he thought I was an idiot or something and was just going to plow into this other gal? Had glasses and a beard I think. Otherwise great.
Debra E.
5 out of 5
1/23/2026
Baxter Toyota is the best!! Thank You!
Lucas W.
5 out of 5
1/22/2026
Quick friendly service as always.
Shirley H.
5 out of 5
1/22/2026
Courteous, professional, great service!!
Svetlana Y.
4 out of 5
1/22/2026
I pleasantly surprised that all the work was already done when I came to pay for the diagnostic test.
Holly C.
1 out of 5
1/22/2026
No one returned my calls. No one called me when my car was ready. We had a disagreement about cost of services but it was resolved satisfactorily.
John F.
5 out of 5
1/22/2026
All personnel were professional and informative. Thank you!
Kevin V.
5 out of 5
1/21/2026
I always appreciate Erin’s professionalism.
**** A.
1 out of 5
1/21/2026
Didn’t reset maintenance schedule on car and didn’t put new window sticker for next maintenance

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