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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3606 reviews 61%
4 star 1333 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
Thai L.
1 out of 5
3/19/2026
Service tech forgot to tighten the oil pan nut. Oil leaked overnight.
Jeffrey T.
1 out of 5
3/19/2026
I was told the tires where rotated. The tech went to the extent of getting the socket out of the console and left it on top of the console. I was wondering if they got rotated the last time I was there as well so I marked the tires this time. I was also told the washer fluid was ripped off. I did that last night. I prefer the rainX brand over the general brand. I have tried all day to get in touch with the shop manager left a message and no contact. I a bit disappointed.
Cleo H.
5 out of 5
3/19/2026
Good explanation of my questions. Very timely service.
Deena G.
2 out of 5
3/19/2026
Not break things on my car and make an hour service turn into three hours. Also, maybe offer me something for my time that I wasted.
Maureen F.
5 out of 5
3/18/2026
Michael was very efficient and helpful.
Cathy T.
4 out of 5
3/18/2026
I came we in without an appointment after my car was jumped to get it started. I got in right away & didn't have to wait long. Alley questions were answered.
Mary J.
5 out of 5
3/18/2026
Excellent service!!! ????
Susan R.
4 out of 5
3/18/2026
Appreciated: 1) when I called about a low tire, they got me in the next day. 2) Staff met me at my car when I drove in the garage (this has happened much before) 3) Lounge was very comfortable with snacks and wifi. 4) getting the test results via text. 5) Ty suggested that you fix a recall item at the same time. 6) Ty was extremely professional and friendly! Thank you.
Todd S.
5 out of 5
3/18/2026
Good service from Michael and team
Wendell B.
1 out of 5
3/18/2026
Erin Cahill was easy to work with. The negative that I had today was that I was not informed on when my vehicle was ready. My appointment was at 0730 and was supposed to take about 6 hours I gave it time to be contacted but that never happened. I went back to the shop around 1500 to see if my truck was ready and it was sitting in the parking lot. When I entered the shop to get my keys, no one knew where my paper work was or my keys. I never got any paper work stating what was done to my truck or anything like that. When I got in my truck I noticed a black dime sized stain on my driver seat, there was also what seemed to be grease on my driver door panel. I am not happy with the service I received today.
Mark W.
3 out of 5
3/18/2026
Very good oil change and vehicle inspection. Purchased Highlander from Baxter and do maintenance there. 112,000 miles and no problems.
Fabio M.
4 out of 5
3/17/2026
They got the job done in a reasonable time, and the waiting area was nicely set up.
Jay W.
4 out of 5
3/17/2026
Great staff and got the oil change done fast. Would have liked them to have checked the air in the tires. Had to add air to three of the tires after the service. Other than that took great care of my car. Jay
Jennifer B.
5 out of 5
3/17/2026
Stephanie Swain was great to work with. Very helpful.
Kim A.
5 out of 5
3/17/2026
Was happy with the quick service
Brad A.
4 out of 5
3/17/2026
Jared was great. He helped me look back through the history of our 4runner so we know what was done and what maintenance needs to be done and at how many miles it should be done. Extremely helpful.
Aaron B.
5 out of 5
3/17/2026
Great customer service!
Roberto G.
5 out of 5
3/17/2026
Outstanding work ????
Gary W.
5 out of 5
3/17/2026
Stephanie went out of her way to help me today. Thank you again
Kari P.
1 out of 5
3/17/2026
The crash plastic wrap was not sealed all around where hatch window used to be. I told everyone I spoke to I had to get home to KC. Despite driving below the speed limit it blew away in 20 minutes of the 3 hour drive in 28 degree weather.

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