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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Susan F.
4 out of 5
8/31/2024
Angie was wonderful. All the details I was told regarding repair, time of repair, cost, pickup date all turned out to be right on. Everything was great.
Michael W.
4 out of 5
8/30/2024
Angie was absolutely terrific not only setting up the appointment, but especially keeping me informed about additional required services discovered during inspection - after hours no less. I’d consider her a valuable client facing asset to Baxter. And these days, with competition as it is, I think that’s everything isn’t it?! Mike Walden-Newman.
Barb P.
1 out of 5
8/30/2024
It took 2:45 minutes for oil change and I think they did the bumper recall
Galen E.
5 out of 5
8/30/2024
She was excellent
Richard L.
5 out of 5
8/30/2024
Great service
Larry G.
4 out of 5
8/30/2024
Ty was attentive of my specific concerns.
Elsie V.
4 out of 5
8/30/2024
Ty is excellent and provides trustworthy customer service. He is the reason I use your dealership
Ryan K.
1 out of 5
8/30/2024
1.5hr wait for a scheduled oil change and tire rotation is a very long time. On my last visit for 15k just a tire rotation. No oil change. Also took 1.5hr.
Roxy B.
4 out of 5
8/30/2024
Brae was excellent. Kind, caring, and personable. A good listener too. She was knowledgable on Baxter maintenance, and instilled confidence in me that I was driving away in a well maintained vehicle today!
Laura N.
1 out of 5
8/29/2024
When I was contacted regarding the vehicle inspection report I was told that the deficiencies found were a matter of safety and that if I didn’t do all these repairs I would just need to purchase a new car. My car is only worth around $5000 and these repairs were quoted to me at $8000. It was my mistake allowing myself to be deceived and approving this but then when I picked the car up I was charged $9000!!! It’s bad enough to pay $8000 for repairs but to have an extra surprise $1000 added to the bill is beyond ridiculous . Lesson learned
Donald L.
1 out of 5
8/29/2024
Service tech was confused about which vehicle was being serviced. A service tech should know a Venza from a Highlander.
Lynne S.
4 out of 5
8/29/2024
I’m so glad that I brought my customer copy of my previous service. For some reason it wasn’t showing up on the computer. Stephanie was able to look a my customer copy to realize that some of the things that were showing up as needing to be done had actually been done with the previous service. Stephanie put into action the need to find that previous service and make sure it was in my file. By the time I was checking out, it had been found and showed up on the computer file. Thank you Stephanie!
William P.
2 out of 5
8/29/2024
Service should follow up on info for parts ordered and culstomer should be informed right away instead of customer needing to make phone call to find out what is going on
Cleo H.
5 out of 5
8/29/2024
Precise explanation of work done on my car. My questions answered to my satisfaction.
Edgar W.
5 out of 5
8/29/2024
Job well done Thank yoi
Noah R.
2 out of 5
8/29/2024
Tires were not rotated. I paid for that service to be done
Greg O.
5 out of 5
8/29/2024
Jarod was very professional and curtious
Ricky K.
2 out of 5
8/29/2024
I didn't really get a answer about up dating the navigation system. On line I read where the dealer provides the service. At a cost
Teresa F.
5 out of 5
8/29/2024
Everyone is always so Nice!! I wait for my car and i have never been there an hour. Good work. Thank you!!!
Danette M.
5 out of 5
8/28/2024
Angie is professional, empathetic, and personable. I’m newer to Toyota Baxter service and have been impressed with the timeliness and efficiency at each visit. Angie definitely reinforces my great impression!

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