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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Balvinder S.
2 out of 5
9/8/2024
Had booked the service appointment for 10K mile and only oil change was performed. No tier rotation, Air filter change etc. There is a long list of items on the 10K mile service that are mentioned online in the details.
Diane W.
5 out of 5
9/8/2024
Will give survey a look. Erin was very professional and courteous
Janis T.
5 out of 5
9/8/2024
Excellent friendly, professional service with a smile!
Ruby W.
3 out of 5
9/7/2024
I like the way Ty Beel took time to explain what was wrong with my car even after he sent the analysis report which included pictures. He also took the time to order the rim so I can get it changed as soon as possible.
Brian W.
5 out of 5
9/7/2024
Great employee who works to meet customer needs!
Jane W.
5 out of 5
9/7/2024
I didn’t have an appointment Stephanie worked my vehicle in and I was on my way in a very reasonable amount of time!
Mary B.
5 out of 5
9/7/2024
Friendly and knowledgeable…. Made me want to keep coming back!
Stephanie K.
4 out of 5
9/7/2024
Michael was awesome! We discussed my concerns, immediate and future service needs. He also ensured I was on time for school pick-up!
Xuan T.
5 out of 5
9/7/2024
Very good job , Thank you all !
Noah B.
5 out of 5
9/7/2024
Excellent, friendly service!
Randell S.
5 out of 5
9/7/2024
I would like to work with Michael on all service appointments ????????
Matt J.
5 out of 5
9/7/2024
Thanks Toyota service, Organized, timely, competent and coffee and rolls. What more can you ask for . Thanks again
Tuynh P.
5 out of 5
9/6/2024
Good
Eugene N.
5 out of 5
9/6/2024
Everyone was great.
James W.
5 out of 5
9/6/2024
Only people I trust to service my vehicle
Larry W.
5 out of 5
9/6/2024
I was satisfied with Baxters experience. Austin Cox was personable and helpful
Douglas C.
5 out of 5
9/6/2024
Good job
Jill W.
5 out of 5
9/6/2024
She was the only person out of five who greeted me both when dropping off and picking up. She remembered my name too.
Thomas H.
5 out of 5
9/6/2024
Jared was incredibly helpful and made our day and situation a lot less stressful! Great to work with him today.
Tatiana E.
2 out of 5
9/6/2024
I usually receive text messages with updates with vehicle readiness so I went back to the service area drop off point and noticed my vehicle was just sitting there but I had no notifications to come get it. I waited another 10 minutes before the girl I worked with was ready to check me out. She was helping another customer who came in after me and it just seemed like my service got delayed and I had somewhere else I needed to be not long after so getting my vehicle 10-20 minutes earlier would have really helped. Basically, I didn’t want to be there longer than I needed to and my services could have been wrapped up first before she helped the next person.

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