Baxter Toyota of Lincoln Auto Repair Service

Service on my Rav4 was completed in a timely manner.

Customer service is great at Baxter. Stephanie was friendly and able to answer all my questions. Once I was home and able to look over my paperwork I noticed I received a different customer’s information. This was for a 2008 Prius and ours is a 2021 Prius. Thank you, Sandy

Awesome job, always get me in and out, perfect experience!

Ty is great & very helpful. However, the rest of the dealership is significantly lacking. Parts department is completely inept. I've already messaged Ryan Mathis about (not) buying a Land Cruiser, due to lack of communication & responsiveness. Y'all need to get your act together.

Mechanic svc good - took alot longer than said. When saw my car done I waited at least 10 min & had to initiate checking out. No one was ahead of me checking out.

Very professional and friendly

Very helpful annd helped me understand how Toyota’s warranty works.

I still had several questions about my vehicle after I picked it up. I called Trevor a couple times and left messages and he never called me back. Poor customer service. The ladies at the front desk don’t even acknowledge me when I walk in.

I waited 95 minutes before I received an update on my car, which I brought in for service (not repairs) at 10:20am then at 12:09pm my car was located and I was told it would be ready in 20 to 30 minutes later and then it was sometime after that when I was told my car was ready. The person who checked me out gave me a discount for the delay, which I appreciated. This was not what I am accustomed to at Baxter in Lincoln. I have never waited that long even when getting 4 new tires, etc. for your service staff to have to go in the back of your establishment to find my car because there were no computer updates beyond being checked in was disappointing. I had made an appointment and was surprised how my visit to Baxter unfolded today.

Thanks

Excellent!

2 hours for an oil change with appointment is unacceptable!! Our time is valuable too!! Need to change this!

Job well done. Very professional.

Stephanie is one of the best service reps I have worked with. Very friendly and knowledgeable. She made the experience fantastic. Keep up the good work!

She was very good

Great service

Stephanie was very helpful. With service that I needed today? Got me in and got it done.Thank you very much.

Ok

What happened to the free quick alignment check??

The inspection checklist, it is I'm depth yet in my case items are being checked off as zYes as when my tire rotation, marked Yes performed. This task was not performed. Coolant, Yes/No WITH degree protected to be included. Why is this area left blank if it's to be specified? These aren't the only items marked Yes that the mechanic signs off he/she signed off on something that was completely untouched. I drive 180 miles to come to your facility, passing by another Toyota dealership half the distance because I bought this vehicle in house from a lifelong friend Adam Holland is sales. I've PrePaid years of scheduled maintenance, as well as Platinum warranty and everything in between. Actual maintenance performed has been satisfactory. I must be able to trust that when I'm handed a completed checklist that I can take it as factual. Now I absolutely do feel chances are something is going to be missed or misrepresented next visit. Looking forward to a better more accurate visit next time. Thank You, Josh Curlile