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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3665 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Shelly K.
5 out of 5
10/7/2024
Erin was helpful and friendly.
Cynthia C.
2 out of 5
10/7/2024
I was told my service would only take 1 hour and 30 minutes. I was there for 3 hours and no follow up was made as to why I had to wait an additional 1.5 hours. When my vehicle was done, I asked what the delay was and they could not tell me why it took so long. The worst service I have ever had. If this kind of service continues, I will take my business somewhere else. Very and highly disappointed
Cynthia K.
5 out of 5
10/7/2024
She took her time and explained everything to us about our warranty plans. She was very helpful and kind.
Andrew H.
4 out of 5
10/6/2024
Had to replace front breaks after inspection Erin supplied a loaner for several hours while car being fixed. Great customer service taking care of the customer
Thomas H.
4 out of 5
10/6/2024
Prompt service. Complete report.
Michelle M.
2 out of 5
10/6/2024
We made an appointment for an oil change 2 1-/2 weeks prior, we arrived 10 minutes before our appointment and yet it was 120-125 minute from our appointment time until our vehicle was done. I kindly asked Brae if they were understaffed. She said a lot of time they just don’t have enough help on Saturdays. She did nothing wrong, she spoke professionally with me as her customer. But I am very disappointed in her management and that she had to defend their inability to have the necessary staffing when it is apparent even to someone not in management that they are unprepared to handle the expected customer volume that your organization scheduled.
Steve W.
5 out of 5
10/6/2024
Brae was great!
Geri R.
5 out of 5
10/6/2024
Stephanie did a great job explaining needed services and with scheduling follow up service. Thank you!
Mwss Llc.
4 out of 5
10/5/2024
I don’t know Matt Quimby per se, But Richard Tran was very professional.
Jo Anne.
5 out of 5
10/5/2024
As always service was excellent!
Patricia K.
5 out of 5
10/5/2024
The agent I worked with was very knowledgeable and friendly.
Joan G.
5 out of 5
10/5/2024
Great job
Heidi J.
1 out of 5
10/5/2024
It doesn’t seem that it should take an hour and a half to do an oil change
Musadela M.
5 out of 5
10/4/2024
Excellent service
Van T.
5 out of 5
10/4/2024
Ty is helpful every time I used Toyota service. He listened to my concerns and answered questions that I had regarding the vehicle. We have been Toyota customer almost a decade !!! It has been good!
Patricia S.
5 out of 5
10/4/2024
Very friendly. And a job well done by the Stsff. Thank you Toyota.
Benjamin B.
5 out of 5
10/4/2024
Wonderful experience
Jane Y.
5 out of 5
10/4/2024
Very friendly. Great customer service and communication.
Linda T.
4 out of 5
10/4/2024
Ty went out of his way to accommodate me at the last minute (we were heading on vacation) when he found that my problem was an engine message. I live 60 miles away. He was wonderful! He said, "I will be here at 6:00am, bring it in whenever it is convenient. I was there at 8:00. I love Toyota because of Ty! He took good care of me. Added a necessary oil change, even though it was at the last minute, because I was out of town. I am a retired management professor -- Ty gets an "A."
Gretchen G.
5 out of 5
10/4/2024
Experience was great. No complaints.

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