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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3664 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 356 reviews 6%
Review Us
Bette J.
5 out of 5
1/24/2025
I have been a very satisfied customer for 10+ years
Linda D.
5 out of 5
1/24/2025
Wish you would wash the car after the service. Sid Dillon always did that
Brenda I.
1 out of 5
1/24/2025
Everything was just fine.... except the TIRE light was ON when I brought the car I. pre.owned Lexus] in for servicing. AND it was still on when I left the dealership. It would have been nice if someone could have taken a few minutes to stop and add some air to the tires.... following their rotation. Otherwise, all was well. Thank you. B.
Alayna C.
1 out of 5
1/24/2025
At first I was quoted $3K for a new hybrid battery, then I got a call back saying it was actually going to cost nearly $6K because the first estimate was based on the wrong generation of battery. But, I was told, the investment made sense because the car is worth $12-15K. Turns out that was based on the wrong VIN, and it's only worth about $6K. I almost made a huge, ill-advised financial decision thinking a new battery would increase the value of my car to more than twice its actual value. I'm honestly pretty disappointed about all of this, especially since I'd already started working on financing options for the erroneous $3K quote.
Nicolas V.
4 out of 5
1/24/2025
I’m satisfied with survey. Michael was polite and I appreciate the driver Bill.
Kirk S.
5 out of 5
1/24/2025
Excellent Communication
Korin K.
4 out of 5
1/24/2025
Erin was great. I dropped my vehicle early due to a schedule hiccup on my part but she made it work. Very friendly, made me feel tight at home.
Derek O.
5 out of 5
1/23/2025
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Derek K.
2 out of 5
1/23/2025
I was in for a 5k checkup and requested an additional oil change as a 5k oil change best practice. I was quoted and agreed to $60. When they were complete, I was told $180 and was never informed of the difference. They ultimately pulled forward my 10k oil change Ala carte and said they would still honor my 10k services, less the oil change, at that time. Wasn't real pleased by the 300% price difference without any consult. Would be easier to just spell our 5k, 10k, 15k, 20k services and also to let the customer know cost changes before action is taken, especially if notable.
Diane B.
3 out of 5
1/23/2025
Brae Patton took time to go through the Multi-point Vehicle inspection sheet and answer my questions.
David G.
5 out of 5
1/23/2025
Jared is great, he was realtime with his comms and easy to work with!
Daniel H.
5 out of 5
1/23/2025
Very pleased with the facilities, the diagnostic process and the quality of the repair.
Jill W.
4 out of 5
1/23/2025
Jared was friendly and nice. Listened to my concerns and checked them out.
Albert L.
5 out of 5
1/23/2025
In and out in great time.
Joe J.
5 out of 5
1/23/2025
Ok
James L.
4 out of 5
1/23/2025
It took two appointments but it is now completed. The parts dept sent the part back causing a second trip. I have owner five businesses. A successful business must have two main factors. Quality products and outstanding customer service.
Karwan S.
5 out of 5
1/23/2025
The best service
Larry H.
5 out of 5
1/23/2025
No comments
Smita J.
2 out of 5
1/22/2025
Once again the scheduling issues were a problem. No one answers the service phone. I called multiple times after I was just in for the same fix. It is ridiculous how hard it is to get it. Thankful that the repair was completed and all sensors were replaced to save me a trip since they were all under warranty. I hope something improves with your scheduling process. The website is ridiculous and the operator literally told me it doesn’t work.
Pam K.
1 out of 5
1/22/2025
The biggest frustration I have is that my lift gate stops before rising to the top. The mechanic said it works fine for him and could not fix it unless it fails when he tries it. Said stop back next time it happens. I live in Beatrice and it failed before I left town and failed when I checked the vehicle in. Am I supposed to stop by your shop every time I come to Lincoln? Apparently I should have bought a vehicle in Beatrice.

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