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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3606 reviews 61%
4 star 1333 reviews 23%
3 star 201 reviews 3%
2 star 385 reviews 7%
1 star 349 reviews 6%
Review Us
David H.
5 out of 5
4/9/2026
Ty Beel did a great job.
Michael W.
5 out of 5
4/9/2026
Brae answered all my questions and was very helpful!
John L.
4 out of 5
4/9/2026
Great Service…. Thanks Ty I will B Back…….
Freddy U.
4 out of 5
4/9/2026
Friendly and got me checked in and out
Robert P.
5 out of 5
4/9/2026
Always a pleasant experience. Erin was very nice!
Tyler V.
5 out of 5
4/9/2026
Thanks Ty, you the best!
Jerry S.
5 out of 5
4/9/2026
Reliable fast service, very nice people
Margaret S.
5 out of 5
4/8/2026
Thank you
Rebecca R.
5 out of 5
4/8/2026
good service, fast, friendly and courteous
Diane K.
2 out of 5
4/8/2026
I was beyond pleased with my service rep. She was very friendly and very helpful. I did not feel she could’ve done any better of a job. However, I was very disappointed at the price of the battery and that you only sell seven batteries. My car is 2002, so I certainly did not want a seven year battery. Plus I did an AI check, and they said the average price for a seven year battery was about $117. Mine came to almost $300. Then, it said that there was a super battery that cost $267 which I am assuming that I received. I wish I would’ve been given an option for a cheaper one because of the age of my car. Very, very disappointed in being charged that much for a battery.
Richard K.
5 out of 5
4/8/2026
Stephanie always has a smile and is a pleasure to work with.
Carol H.
5 out of 5
4/8/2026
She was very communicative and I appreciated her help and fun demeanor too!
Mallorie B.
2 out of 5
4/8/2026
My Highlander originally needed a water pump and thermostat replacement, and I picked up my vehicle after it was supposed to be fixed, and it was leaking antifreeze. I had to bring it back to figure out what was wrong with it. I didn’t hear anything all day Monday, and then I got a voicemail Tuesday it was ready to be picked up. I do appreciate the problem was resolved at no charge, but when I picked up my vehicle again, the bar that holds open the hood was placed on my front seat. I have no idea how to fix that. Thank goodness the nice guy who checks people in fixed it right away. I have never had a bad experience at Toyota. I just feel like either my vehicle was rushed to get fixed or put off and it wasn’t that big of a deal.
Deborah W.
4 out of 5
4/8/2026
Friendly. Knowledgeable. Willing to answer all questions.
Richard S.
4 out of 5
4/7/2026
Speedy
William E.
5 out of 5
4/7/2026
Stephanie Swain is amazing! She took good care of me and my truck quickly!! She needs a raise! She’s wonderful!
Hugh M.
5 out of 5
4/7/2026
Jared is always respectful and pleasant to work with there. I appreciate him.
Jaclyn G.
1 out of 5
4/5/2026
I told the person I checked in with (not Stephanie) that I wanted to keep all four old tires and that message was not communicated to anyone. I asked about it when I came to pick up the vehicle. Stephanie had a guy help me find the tires in a pile. I would like to be considered for a refund if the $30 tire disposal fee that I paid. Otherwise, the new tires are great and I have confidence in the work done.
John M.
3 out of 5
4/5/2026
Brae made clear what the cost of fixing my tire would be. I’d never had a tire repaired at Baxter’s and that was helpful.
Phil R.
5 out of 5
4/5/2026
Stephanie has a great attitude and I found her to be extremely helpful in explaining services to me.

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