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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3664 reviews 61%
4 star 1354 reviews 23%
3 star 202 reviews 3%
2 star 397 reviews 7%
1 star 355 reviews 6%
Review Us
Flora M.
5 out of 5
5/23/2025
Time sensitive service!
Christopher D.
5 out of 5
5/23/2025
Service was completed in a timely manner.
David B.
5 out of 5
5/23/2025
Fast, friendly service
James R.
5 out of 5
5/23/2025
Brea is the best! She went beyond to help me with my phone and answering questions about my car.
Julie V.
4 out of 5
5/23/2025
Ty was thorough when I had any questions.
Lesa B.
1 out of 5
5/23/2025
This is my third and final dealing with Baxter, Toyota. I explained the bad history with Toyota to Matt yesterday. This third experience, (three weeks total, of my car being in the shop and two botched repairs that had to be re-repaired) was by far the worst. Poor customer service, and even worse workmanship.
Kristi K.
4 out of 5
5/23/2025
I tried to schedule my service online but the page didn't work.
Nita M.
5 out of 5
5/23/2025
Thank you Jared. I certainly will come back to Baxter Toyota in the future.
Stacey K.
4 out of 5
5/23/2025
Good service, good communication, I haven’t had a coupon that I could use to save money
Diane B.
5 out of 5
5/22/2025
Jared P. Is courteous, patient and answered my questions. Diane B
Randy G.
5 out of 5
5/22/2025
Always helpful and always great service!
Ricky E.
5 out of 5
5/22/2025
Bran did an amazing job, I look forward to my next visit!
Carol A.
4 out of 5
5/22/2025
For the first time ever I was out of there in 30 minutes which I really appreciate, I knew it shouldn’t take an hour or more, thanks
Debra E.
2 out of 5
5/22/2025
Please call. Thank you.
Tom R.
4 out of 5
5/22/2025
Ty provided me information based on a question that I had and I appreciate the fact that he provided options rather than a set answer.
Robyn S.
5 out of 5
5/22/2025
Above and beyond customer service!
The Frontier.
1 out of 5
5/22/2025
Baxter not standing behind their Toyota product when an obviously faulty part is on the vehicles they sell is beyond disappointing. The part replaced today, the driver seat plastic shroud that surrounds the seat adjustment control buttons, has been replaced twice now. I was charged full retail price and excessive labor fees to install this faulty part for a Second time and there is NO FIX suggested to stop this from happening again in the future. Horrific service that I will certainly be spreading the word to all that will listen about how the Baxter dealerships sell and service sub part trash products that don’t last… Disappointed!!!
Del L.
4 out of 5
5/22/2025
I appreciate that you take the time to look over the vehicle and post a video as you go to show the customer what is right or what needs attention. Baxter has done a great service job on my tundra and would recommend Baxter of Lincoln to everyone.
Christine L.
5 out of 5
5/21/2025
All good!
James F.
3 out of 5
5/21/2025
Fixed the noise due to loose bolt

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