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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3660 reviews 61%
4 star 1351 reviews 23%
3 star 202 reviews 3%
2 star 396 reviews 7%
1 star 355 reviews 6%
Review Us
Jacqueline R.
4 out of 5
6/17/2025
Stephanie was great. Basic services took 2 hours (not Stephanies fault)
Daniel R.
5 out of 5
6/17/2025
Ty was very professional and courteous.
Julie S.
5 out of 5
6/17/2025
Everything was fast and positive today! Thank you!
Jeri R.
5 out of 5
6/17/2025
Very personable. Kept me informed. Prompt as promised.
Rachael P.
5 out of 5
6/15/2025
Service personnel were very helpful.
James M.
1 out of 5
6/15/2025
During the recall repair on the battery something must have gone wrong. My car was working fine and now it is difficult to start. When I called back after my first stop I was told they were closing soon and I could bring it back Monday. I live out of town and will have to miss work for this additional repair I was not expecting. I originally brought my car in just a simple oil change and didn’t plan on additional trips for repairs needed because of work done at Toyota
Annette D.
5 out of 5
6/15/2025
Yes
Joseph L.
5 out of 5
6/15/2025
Stephanie was super helpful and communicated with me throughout the process which I always appreciate.
Joanne S.
5 out of 5
6/15/2025
Excellent and quick service
Obede L.
5 out of 5
6/14/2025
Good job
Scott G.
5 out of 5
6/14/2025
Nice work, always a good visit to Toyota Lincoln
Brett M.
1 out of 5
6/14/2025
It took 2.5hrs for a scheduled oil change and tire rotation. My time is valuable so please don’t waste my time in the future.
Shauna F.
5 out of 5
6/14/2025
Erin was friendly, factual, and timely. I appreciate her clear communication.
Mark G.
5 out of 5
6/14/2025
Efficient and effective
Joshua S.
1 out of 5
6/14/2025
Had an appointment at 1:45 pm for an oil change. I did not receive the multipoint inspection and the technicians additional recommendations until just about 2 hours later. It has never taken this long before, ever. We did accept the technicians additional fixes, which took longer, but was expected given the type of fixes. I’ve been in many times before and never had a repairs take a few hours. I don’t know if Baxter had less technicians on staff today. Or if additional repairs came up during the initial scheduled repair. Transparency goes a long way. My wife, and I, could have planned our evening much better if someone would have told us things were falling way behind schedule. And we would have more respect for the team as they were probably trying to catch up with all the work.
Charles F.
5 out of 5
6/14/2025
Michael is very knowledgeable
Roger B.
4 out of 5
6/13/2025
When I stopped by on a whim I happened to get my car serviced and I was on my way within a matter of two short hours rather than make an appointment at a later date which would have required an additional 60 mile round trip for me for service. I didn’t expect immediate service, but I greatly appreciated it. Thank you
Denise A.
5 out of 5
6/13/2025
Friendly customer service
Tom M.
5 out of 5
6/13/2025
Ty does such a good job! He communicates well with his customers and keeps them informed throughout the service work’. He is very knowledgeable of the work being done and shares that knowledge with the customers to help them to also know and understand what is being done. I feel good knowing Ty is working with me!!
Paul F.
3 out of 5
6/13/2025
No malfunction notices, but the cruise control did stop functioning once. I didn't reset the computer, but I got it to work again by simply turning the engine off and back on.

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