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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3656 reviews 61%
4 star 1350 reviews 23%
3 star 202 reviews 3%
2 star 396 reviews 7%
1 star 354 reviews 6%
Review Us
Phyllis B.
1 out of 5
7/30/2025
Did not do a courtesy check of battery and car left us stranded!
Sheryl C.
5 out of 5
7/30/2025
Great service department! Very customer friendly. They arranged for driver to take us to restaurant because it was too hot to walk.
Paul S.
5 out of 5
7/30/2025
Ty Beel is simply the finest automotive Service Advisor I have ever worked with. And I trust the skill and knowledge of the service technicians.
Andrew P.
5 out of 5
7/30/2025
She was super friendly and super helpful!
Linda B.
5 out of 5
7/30/2025
Good service
Leonard B.
5 out of 5
7/30/2025
Knowledgeable, competent, professional! I have both my Toyotas serviced at Baxter, always a great experience!!
Loren S.
5 out of 5
7/30/2025
Will do
Barbara D.
5 out of 5
7/30/2025
They were fast. Explained things to my understanding. Pleasant and very helpful.
Kim F.
4 out of 5
7/30/2025
I had the date wrong and Erin squeezed me anyway. It was so appreciated.
Cassie A.
5 out of 5
7/30/2025
Ty was great to work with!!
Dennis C.
5 out of 5
7/30/2025
The service was done fast and efficient.
Christopher W.
4 out of 5
7/30/2025
It took three 1 hour drives, time in the waiting area and too much money on both sides but Stephanie kept me calm and reassured me that Baxter wanted to fix my car. Thank you!
Marlea T.
4 out of 5
7/30/2025
Jared went above and beyond to help resolve the issue I had with my RAV4.
James G.
3 out of 5
7/29/2025
I was satisfied but my car is still not completely cooling. I still think that the problem remains even though the tech said that there was not a problem with the cooling system. Yesterday the air conditioning would not start unless I “hit” the area under the glove compartment so I think the problem is there. I know there is a problem with the coolant but this is might be a separate issue
Danette M.
2 out of 5
7/29/2025
On Monday (072825), I came in for an oil change and tire rotation and appreciated the timely service, clear communication, and the added perks of a multi-point inspection and complimentary car wash. Erin was professional, personable, and helpful throughout. The waiting area was peaceful, and overall, I had a positive experience. Just two small suggestions: 1. I didn’t realize for two years that a car wash was included with service. It’s a great benefit and would be even better if offered during check-in, rather than needing to request it. 2. After the car wash, I noticed a strong, unpleasant odor inside the vehicle. Erin kindly checked and confirmed the smell, suggesting it might be from mold in the car wash system. If so, it might be worth a quick inspection. Thank you again to Erin and the technician for their excellent service today. – Danette M
James F.
5 out of 5
7/29/2025
Friendly, professional
Julie B.
5 out of 5
7/29/2025
I was pleased with the service I received at Baxter Toyota.
Melissa B.
5 out of 5
7/29/2025
Everyone was kind and courteous and the job was done timely. Completely satisfied.
Kevin T.
4 out of 5
7/29/2025
Every thing I needed he took care of
Audrey F.
5 out of 5
7/29/2025
Always personable and professional. Any service advice she gives is very thorough, complete and easy to understand!

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