Baxter Toyota of Lincoln Auto Repair Service

Jared kept me informed about what was going on and what needed to be done at this time and other things too think about..

Thanks Erin Cahill for your doing great job on my truck

Great guy, super helpful

I will certainly fill it out. Best service EVER! As long as he is there I’m there. I’m a widow and in my house this was a boy job. I get rattled a little. Ty helped me feel comfortable. I am sitting knowing and feeling secure that my car was done by your dealership.

Job well done

Great service, good communication

Brea did a great job keeping me up to date.

I made an appointment for an oil change with Baxter. Upon arrival, they informed me they would not change the oil until it reached 10,000 miles. I was in the dealership for 90 minutes when they realized they had checked in the wrong vehicle and still hadn’t touched mine. The gentleman I was dealing with didn’t even bother to apologize. His name is Mike. I wish they could’ve clarified that they won’t change the oil until it reaches 10,000 miles prior to me driving all the way over to the dealership. This is pathetic. My wife then called the dealership when we got home and requested to speak to the manager. She got their voicemail and they never did return her call. Unacceptable! We have bought two brand new vehicles from Baxter Toyota in Lincoln within the last year and are extremely unhappy! Done referring anyone to this place if nothing changes! I am really disappointed and shocked

It was a little confusing when the technician went over the findings of the multi-point inspection. He told me that they recommended that I replace two of the air filters. When I asked about it, he said that I could wait until the next 10,000-mile service. My question is, why would he recommend replacing them, and in the same breath say that I could wait to replace them? I chose to wait because I was slightly confused.

Erin was excellent. The service and recall items were completed in an hour.

Very nice people

Quick and fast service. Through communication.

Fast. Courteous. Welcoming. Squeezed in my service appointment. Thorough inspection. Not falsely polite and pressuring me or scaring me to purchase a particular service. A very positive and welcome spirit and provided me with thorough and clear automotive communication. Happy to return again and connect with Stephanie S.

everybody was very courteous and I appreciated the loaner car. My car got done sooner than expected and I appreciate that too.

Always a good experience!

I had a hard time getting a hold of him and never returned my call in almost two hrs other than that everything went well

Great service and customer treatment.

He did a great job.

She’s great

Greeted me and seemed to attend to my concerns and assisted with helping complete the payment process.