Baxter Toyota of Lincoln Auto Repair Service

Superior service from arrival to departure…. Friendly and informative customer service ! Erin took care of my questions totally ????

Everyone was so friendly and helpful especially with my three girls I had with me. Great experience

He went above and beyond to get my car in with a check engine light on. I told him I really needed a car and could not wait a week. Great employee who did a great job

Not interested in understanding my issue

Was a great experience. I will be back. Thanks.

She kept me informed on my vehicle’s service today.

Great treatment

Stephanie was very pleasant and answered a few questions I had about some concerns with my car and offered some suggestions.

Good job

Stephanie was friendly and promptly met us when we pulled in. She made it very smooth. Thanks

I would say that the appointment was less than satisfactory. First there was the whole fiasco about the guy that worked on my car, saying that my wiper blades were just fine when I had asked for them to be replaced because both myself and my husband could clearly see that they needed to be replaced. The wiper blades had been totally overlooked for new ones being put on. Secondly when my husband got home and looked under the hood, he could see that the windshield wiper fluid had not been topped off nor the brake fluid. I think I am done getting my oil changed there. Even asks to talk to a manager, and they supposedly went back and looked at everything. Leaves me even more confused.

Great service Great price thank you

Excellent service. Stephanie Swain did a great job.

Erin is a great person to work with, thank you.

Hi, I really appreciate the idea of sharing a video of my car while it is at the workshop, along with detailed information about its condition, such as the tires and brakes. However, I noticed that my car was not washed after the service. I would greatly appreciate it if washing the car could be made a standard part of the service once it is completed

Way too expensive. Costco repairs tires for $15 and you charged me $50

Outstanding service

I have never experienced such poor service in my entire life. I am completely disappointed in Baxter Toyota and seriously considering never doing business with them again. Today all we got was a lot of excuses and gibberish from the service advisor. All tires on our vehicle are hilled/ribbed/chopped on the inside. The tire shop advised us a week ago that the tires were obviously rotated regularly however we should have been advised about that when we had tires rotated at our previous services and that the vehicle is possibly out of alignment. Even today the technician never acknowledged that the tires were severely damaged on the inside and it is clearly visible on the video from the technician. After questioning the service advisor she talked to the technician and claimed that he had seen the damage and chose not notate it. I am tired of the excuses! Rather than giving excuses this needs to be corrected. This is not the first disappointment in your technicians we have had in just a year of doing business with you.

Really appreciate that you didn’t try to sell me on unnecessary “fixes” for my vehicle. And your waiting room setup is AWESOME!!

Excellent visit and all was taken care of