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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2673 reviews 63%
4 star 855 reviews 20%
3 star 129 reviews 3%
2 star 256 reviews 6%
1 star 311 reviews 7%
Review Us
Robert S.
5 out of 5
8/9/2025
Keep up the good work!
Joe B.
5 out of 5
8/9/2025
Ed handled my phone call on Thursday and personally followed through on service the next day, Very professional. Explained service performed made sure I understood the work that was done. Joe B
Anne M.
5 out of 5
8/8/2025
James provides exceptional customer service and as such is an important part of your service department team.
**** W.
5 out of 5
8/8/2025
He was friendly and communicated with me via texts
Ronald M.
5 out of 5
8/8/2025
Everything was very easy and I was very satisfied with the work.
John L.
1 out of 5
8/8/2025
Little expensive for a oil change
Karen T.
5 out of 5
8/8/2025
Noah was a delight! He was extremely professional and personable. Noah explained everything that was going to be done on my car and was very efficient in explaining the completion of my service. I was very pleased with my appointment,my service, and working with Noah! Thank you, Karen T
William M.
5 out of 5
8/7/2025
Great service, very prompt.
Joseph O.
1 out of 5
8/7/2025
The re-programming done for the vehicle recall affected the rear hatchback. The button simply unlocks the hatchback…it doesn’t open the hatchback. What to do?
Larry S.
4 out of 5
8/7/2025
That told me what was exactly wrong with my truck and saved the bad part to show me. Because the story would of been hard to believe. Thanks Larry
Natalie S.
2 out of 5
8/7/2025
I just would like to know how to remove the Toyota health service campaign that was serviced off my app as completed. Thank you
Kristin D.
5 out of 5
8/7/2025
Thanks to Scott for a speedy and friendly service
Samuel P.
5 out of 5
8/6/2025
James was fast and kept me informed. Very helpful
Ashley M.
1 out of 5
8/6/2025
I dropped my car off last night (appt. Was next morning at 8:30am) I received a text that my car was checked in around 7:30am (thr morning of appt.) and hours went by without hearing any updates. I received a text from the service manager around 11am seeing if I have any questions to give him a text, so I did saying we hadn’t heard anything about my car at that point and was curious what the status was. No response. My husband tried calling as did I several times and could not get through to anyone. We did finally hear around 2:45 (roughly 6 hrs after my scheduled appt). I’ve never had a bad experience with Toyota until today. Also, no one ever tells you where your car is when you go to pick it up. My husband walked around the parking lot and couldn’t find our car, then had to go inside and have someone help him find it. Just very disappointed in how things took place today.
William N.
5 out of 5
8/6/2025
Great service the 2nd time 5stars
Carrie B.
5 out of 5
8/6/2025
James was excellent and personable from start to finish. I was very pleased with his service.
Claudia S.
3 out of 5
8/5/2025
Do you fill out multiplication inspection forms. My former dealer did and I liked seeing them. Otherwise everything was good.
Danielle H.
1 out of 5
8/5/2025
I thought the inside would’ve been vacuumed. I’m not sure if the outside was washed or not. Even when I take my car to a random oil change place, they vaccum it.
Donald S.
5 out of 5
8/5/2025
Totally satisfied. All work was done and in a reasonable amount of time.
Kathleen B.
3 out of 5
8/5/2025
Christian called me to discuss the repair as well as to make me aware of my brakes needed replaced (which I was not aware was needed). I appreciated the information.

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