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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2664 reviews 63%
4 star 851 reviews 20%
3 star 128 reviews 3%
2 star 255 reviews 6%
1 star 310 reviews 7%
Review Us
William B.
4 out of 5
2/8/2026
My truck was serviced in record time - about 1/2 hour! The video assessment is a nice addition, but the narration was difficult to hear.
Lawrence R.
4 out of 5
2/7/2026
Ed did a VERY GOOD job with me today.
Angela M.
3 out of 5
2/6/2026
Great service and assistance from Andrew. However, I asked the technicians to not put any service stickers on my tint and to leave it in the cupholder--and they put it on the tint. :(
Phyllis P.
3 out of 5
2/6/2026
Please call back about the warranty on the Battery I have a question about it
Kristin U.
5 out of 5
2/6/2026
I have had nothing but great experiences. Thank you. I appreciate that you have a courtesy shuttle, that has helped me tremendously.
Robert W.
5 out of 5
2/6/2026
Goodjob
Michael N.
5 out of 5
2/5/2026
Best service I ever remember having there.
Nicholas L.
2 out of 5
2/5/2026
vehicle not fixed, was lied to about it being driven around and tested. my vehicle has drone mobile and it notifies me every time the key is put in the ignition and removed, started, tracks the GPS and saves it so i can review, my dash cam also is connected to verizon wireless so i can pull footage from ANYWHERE, there was no footage except my car being moved for service and then the service guy moving it from where it was placed in the morning back to the spot i needed to pick it up. After i called out this lie via email i was immediately called and asked to unlock my vehicle remotely (because i originally asked that my keys be locked inside of my vehicle) so it can actually be test driven. my vehicle was then test driven. i have video evidence of the wipers failing WHILE driving. Brewer Airport Toyota LIES to their customers and this is not satisfactory. its a complete joke, but whatever, i will pay out of pocket to get this safey issue resolved (even though the vehicle has 8k miles on it). this is a safety issue, Shame on yall, what a joke.
JANIS Y.
4 out of 5
2/4/2026
Andrew was a great service advisor. He kept me posted. He let me know why my car wouldn’t pass inspection. He listened to what I had to say and he made sure that the Customer Service that I received was outstanding. He is a credit to your dealership. He deserves a raise.
Marian S.
5 out of 5
2/4/2026
Scott Meade is very professional and is welcoming at check-in. His knowledge and overseeing the vehicle’s work and informing what is being worked on with my vehicle is very comforting. Scott Meade is an A+ and an asset to Brewer Toyota and with all customers. I am very satisfied with him and the staff, in which I had any assistance during my appointment. Thank you!
Gloria B.
5 out of 5
2/4/2026
Great overall service. Thank you, Frank Bufalini.
Praveen S.
4 out of 5
2/3/2026
Quick response and fast service
Rhonda A.
5 out of 5
2/3/2026
Very helpful and informative Thanks
Bonnie S.
5 out of 5
2/3/2026
Courteous and professional
Suzanne K.
5 out of 5
2/3/2026
I was very happy and satisfied with my visit
Arthur S.
5 out of 5
2/3/2026
I really like the entire friendly knowledgeable service team. That you guys for an enjoyable experience.
Christopher B.
5 out of 5
2/1/2026
Great Service.
Latoyia A.
5 out of 5
2/1/2026
This was my first time working with Andrew and he was a delight! He was personable, attentive, and funny! I hope I get him every time I come’
Samuel D.
5 out of 5
2/1/2026
Great service, quick work. I always like going to Brewer, it’s a good group
Gleen P.
5 out of 5
1/31/2026
Everyone was GREAT. Thank you.

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