We had a set of quick struts installed a month or two ago and one was a bad part so it needed to be replaced. I was called on Friday and a message was left asking if I wanted you to order the part and proceed. I called back and Christian wasn’t available so I left a voicemail and sent a text in response to the text you sent that said I could text with any questions. Apparently both were ignored and there was no action until my wife called late in the day Monday. Don’t text or offer voicemail if these are not effective means of communication.
Christian was so knowledgeable about services and friendly a joy to have as a service advisor.
Thank you. I appreciate your staff and serve.
Unfortunately the quote we received via text when our service was done did not match the invoice we received when we went to pick up the vehicle. The team could have done a better job handling this situation, instead of making us feel like we were in the wrong for expecting the quote your system sent us to be correct. While the approach to resolve the situation could have been less confrontational, the team did their best to match the quote price as much as they could.
Excellent communication.
I am very impressed. I am so happy to own a Toyota.
On May 1st at 1:39 pm I scheduled an appointment to have my 2023 Tacoma checked for a knocking noise coming from the vacuum pump (T-SB-0115-22). At this time I was told that parts and labor would be covered under the 3/36 warranty. On Friday May 8th I show up for my scheduled appointment and wait 3 hrs in the customer lounge with no updates of any kind. After my three hour wait I was told that they started the engine and didn’t hear anything and was charged $92.56 for this service. Why did it take 3 hrs to simply start my engine and listen to it? Why was I billed 92.56 after I was told it would be covered by warranty? Why was I made to wait 3 hrs with no updates? Why was I charged so much just to start my engine for a few seconds? This issue is a Toyota service bulletin, how can one mechanic say that the knocking noise isn’t loud enough for a vacuum pump replacement. Seams like there should be more to this process! This type of service is totally unacceptable.
Always communicative and timely.
I appreciate the free admissions test when I got my inspection done. I really appreciate the service for health Center let me know everything is being honest with me and transparent. Search for the best that I've ever been to at any Toyota dealership!
Very professional and friendly
I had a 4:30 appointment for an oil change only. The time slot was double booked. My tires were rotated during the appointment. The charge was voided but I had to wait for the tires to be rotated back because I just had them rotated yesterday the place of purchase. I also noticed my tire pressure was increased but I have nitrogen in my tires with green caps. This leads me to believe someone added air to my nitrogen filled tires. Ultimately, I was at the facility for two hours for what was supposed to be a routine oil change.
James and Noah were always professional. Today's service was quick and easy .
Glad I didn't have to sit there for hours!!!!
Service department was able to move service date ahead one day which helped my schedule.
James was friendly, personable, and very helpful. All the staff that I interacted with were nice. I could get my vehicle serviced closer to home, but I trust you and your staff and have been pleased with each service performed.
Great Service. Plus Noah was real friendly alls
Very nice and very quick with service!
As always, Scott was great…extremely competent, efficient, and pleasant.
Good take care of my car ????
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