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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6206 reviews 68%
4 star 2161 reviews 24%
3 star 161 reviews 2%
2 star 269 reviews 3%
1 star 277 reviews 3%
Review Us
Darrell P.
4 out of 5
12/13/2023
Everything was good except for the time It took. My wait was over 2 hours for just a standard maintenance
Jim F.
4 out of 5
12/13/2023
He was very professional . New what he was talking about and explained it very well ,I will ask for him every Tim, all I own are Toyota’s .and service is why, Jim F
Peggy F.
5 out of 5
12/13/2023
Jose is the best, and on the same level as a trusted family member. I appreciate his integrity and that he truly cares about his customers.
Maria C.
4 out of 5
12/13/2023
Jose is the best.
Adam F.
2 out of 5
12/13/2023
I brought my truck in because the locks were stiff and as it turned out, for the first time, my steering was uncharacteristically stiff that morning. The locks were fixed, which I’m happy about and steering fluid was apparently added which helped the steering. Unfortunately, I never had any driveline issues until I got the truck back. I drive it daily and have never had an issue until I was told there was a problem with my center support bearing. I told the service writer I never had any problem with it, but as I drove away from the dealership, you better believe I all of a sudden had a big problem with it. I don’t know how much it was “adjusted” during this inspection, but it was returned to me in much, much worse condition than I left it in the morning. I’m extremely unhappy and dissatisfied with the experience that had been until this point, quite pleasant.
Caroline A.
5 out of 5
12/13/2023
Everything went very well.
Joanne W.
5 out of 5
12/13/2023
Evan did a great job.
Ernest D.
2 out of 5
12/13/2023
I made an appointment for 8 30 in the morning to have my vehicle serviced it took 3hrs.to get it serviced. I thought that the idea of an appointment was to start working on my vehicle at the appointment time not a 2 hrs later. The sign says express service 3 hrs is not what I call express.
Lucinda H.
5 out of 5
12/12/2023
Jose is the best as I’ve written many many times. Knowledgeable, keeps me up-to-date and one of the kindest service writers I’ve ever worked with.
Michael T.
5 out of 5
12/12/2023
Kenny in the service department did a great job. He set me up with a loaner vehicle and got the repair done when he said he would.
Hal P.
1 out of 5
12/12/2023
Three hours for an oil change without an estimated time to complete the job was unacceptable.
Eric M.
5 out of 5
12/12/2023
Great team in the service department all the way around. Thank you
James V.
4 out of 5
12/12/2023
Jose always outstanding a value to your company.
Sam S.
4 out of 5
12/12/2023
I already responded with accolades for Kenny and two others, plus your HR.
Lyn D.
5 out of 5
12/12/2023
I appreciated Kenny showing me the new features for my service.
Krista D.
5 out of 5
12/12/2023
You guys are always great about getting me an appointment. Rescheduling if I need it. And your service people are always friendly and welcoming. I never have to wait all that long so it's a very good experience all the way around
Robert T.
4 out of 5
12/12/2023
I like this dealership & the informative updates about service work. They never make you feel pressure about service, but make you aware of potential issues.
Christopher L.
4 out of 5
12/12/2023
So glad Mike is back!
Richard W.
2 out of 5
12/12/2023
What a mess that you have made
David E.
2 out of 5
12/12/2023
Sbe asked if I wanted the car washed following the service work. When we picked up the car that was not done. The rest of appointmennt was satisfactory.

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