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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2651 reviews 64%
4 star 846 reviews 20%
3 star 88 reviews 2%
2 star 296 reviews 7%
1 star 265 reviews 6%
Review Us
Janet M.
5 out of 5
2/3/2025
Christian is always cheerful; it's nice to start the morning with a smile from others. He asks about car in general & remembers the last time it was serviced. Does a great job!
Michelle G.
5 out of 5
2/2/2025
Class act.....as always
Aaron S.
2 out of 5
2/2/2025
Nice and pleasant but very pushy on sales deals. This is not unique to her, this happens every time I go to Toyota.
Sam P.
4 out of 5
2/2/2025
All the receptionists were incredibly kind even though they seemed to be VERY busy. Service came out great
Matthew C.
5 out of 5
2/1/2025
New customer, look forward to future business
George L.
4 out of 5
2/1/2025
Bob was great, the gentleman at the service desk was great. My car was feeling good when I left and I have zero complaints. Keep up the great work!
Rose C.
2 out of 5
2/1/2025
I didn’t mind the 3 hour wait. But Patti confused me with another customer which not only extended the wait time but increased my payment. She apologized when she realized what had happened. My text notice told me I needed a new battery. My car was waiting without the new battery then had to go back to the shop. I waited patiently and Patti never notified me that my car was ready. I saw a text that was sent 20 minutes previously that it was ready. I’m done dealing with her after so many years! More than 10. My friend who also used to go through Patti, and I called her the “crazy lady”. My friend died 6 years ago. I thought of her today, as I always do when I’m at Sullivan Brothers. I so wished we could’ve laughed together.
Jean M.
5 out of 5
2/1/2025
I am always pleased with the service I received from Sullivan Bros.Christian was very nice and helpful and made me smile. Thank you ????
John P.
5 out of 5
2/1/2025
Excellent service
Jake H.
4 out of 5
2/1/2025
Christian is as good as it gets for an employee
Larry V.
4 out of 5
1/31/2025
I look forward to each visit to Sullivan Brothers Toyota of Kingston. The staff is superb, and the work done on my Tacoma is first rate! Also, the building itself is immaculate with excellent amenities, coffee, tea, snacks etc, and comfortable recliners to sit in. Today I met a new intake person, Shauna. She could not have been better! She came out to greet me and pulled up my account telling me the service about to be performed on my truck. She was extremely friendly and upbeat making me feel as if I was the only person she was going to see today. Shauna is a great addition to Sullivan’s. Another wonderful experience!
Kevin M.
5 out of 5
1/31/2025
Service coordinator was outstanding.
Jessica S.
4 out of 5
1/31/2025
Christian is great. Professional and helpful. It should not take two hours for an oil change though
David B.
4 out of 5
1/31/2025
Service received and performed was excellent at every level. Service advisor was courteous, on task and very efficient. Keep up the great work, it’s why I come there in lieu of Toyota dealers in the area where I live, and I’ve been to 6 or 7 of them. Many thanks !!
Katherine J.
5 out of 5
1/31/2025
Christian is very personable and efficient. I was very pleased with our interaction.
Peter M.
5 out of 5
1/31/2025
Excellent - as usual!
Joseph B.
5 out of 5
1/31/2025
Very much appreciated
Gretchen D.
5 out of 5
1/30/2025
A+ for Christian and Richie!
Kyle D.
5 out of 5
1/30/2025
Outstanding customer service.
Paul P.
4 out of 5
1/30/2025
Bill is great.

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