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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2650 reviews 64%
4 star 846 reviews 20%
3 star 88 reviews 2%
2 star 296 reviews 7%
1 star 265 reviews 6%
Review Us
Richard S.
5 out of 5
4/7/2025
Thank you
John L.
2 out of 5
4/7/2025
Service communications were lacking, if I hadn't kept calling nothing would have been resolved. Repair Issue was diagnosed in January and tech listed parts to order. Service rep said parts would be ordered and would advise me when parts were in, nothing happened. I called for status updates, but no return calls? I had a service appointment on Friday, and asked about the parts for my steering problem. Advisor had to review notes to refresh her memory?? As expected nothing had been ordered, so parts were ordered Friday, came in Saturday and work was completed. Bottom-line a 2 day job took 2.5 months to complete. There have been many other issues along the way I wont get into. Thanks to Michelle this work finally got done. As much as I like doing business with Sullivan, the Service experience has been frustrating. I spent my entire career in high tech Customer Support, and must admit the frustration I have experienced in my dealings would not bode well for Customer retention. Hope this message is helpful, as it's meant to be constructive as Customer facing jobs are so critical.
John H.
4 out of 5
4/6/2025
Christian is great to work with!
Kerry H.
4 out of 5
4/5/2025
Although there were quite a few folks having service done at the same time, the free shuttle ride and quick completion of the required maintenance was done efficiently and with a little patience, very swiftly!
Gerard H.
5 out of 5
4/5/2025
Shauna was great very helpful
Edmond O.
5 out of 5
4/5/2025
very satisfied with your service today thank you
Deanna M.
4 out of 5
4/5/2025
Every single staff was friendly and professional! My car was serviced on time and waiting room is great! Darren, the salesman who sold me my car, even came over and said hello! He’s the best!
Serafina B.
5 out of 5
4/5/2025
Izzy was extremely helpful, polite and set clear expectations on timing.
Johnathan L.
1 out of 5
4/5/2025
Got an oil change, took 1 hour. I pulled away and got a LOW OIL PRESSURE warning. Went back and was told that the oil gasket ripped. Why wasn’t this replaced as part of the oil change? Took another hour to fix
Donald B.
5 out of 5
4/5/2025
All is good.
Joe C.
4 out of 5
4/4/2025
Very professional and never had an issue.
Ann R.
4 out of 5
4/4/2025
Very polite and provided what needed to be done to fix car. Only wish program for payment repairs on cars allowed more time and higher payment options. To pay for services
John G.
5 out of 5
4/4/2025
Service rep. was very good.
Jane S.
5 out of 5
4/4/2025
Excellent fast service!!!
Peter D.
5 out of 5
4/3/2025
Great service Thanks!
George R.
5 out of 5
4/3/2025
Christian is the best service adviser i have ever had and im not a young man
Christine G.
5 out of 5
4/3/2025
Sean’s Bohan was excellent explaining in detail the service provided on my Rav 4
Brian A.
4 out of 5
4/3/2025
Christian did a great job! He informed me that there’s a recall on my engine. He said I’d be getting a new engine installed when Toyota contacts them for the Phase I’m in. This was exciting news as I’ll be getting a new truck!
David L.
4 out of 5
4/3/2025
Efficient and kind service!
Alice C.
5 out of 5
4/3/2025
The young lady that greeted me and kept me up to date was delightful.

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