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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2635 reviews 64%
4 star 842 reviews 20%
3 star 88 reviews 2%
2 star 295 reviews 7%
1 star 264 reviews 6%
Review Us
Bonnie W.
4 out of 5
6/28/2025
Awesome job. Love the convenience of having my car picked up and dropped off at my house
Michael C.
1 out of 5
6/28/2025
12 pm appointment for oil change took 3 hours of waiting and wanted my vehicle and they said oh it just went on the lift after 2/12 hours , made me later for work 3 hours later !!! I won’t be back and I wouldn’t refer anyone to your dealership!!
Sara B.
2 out of 5
6/28/2025
Terrible experience. I will not be returning to your service center. I was lied to by multiple service technicians. I picked up my vehicle before work even began. Very disappointed and will never bring my car here again.
John P.
5 out of 5
6/28/2025
Seana was awesome! She’s knowledgeable, informative and very personable. She was able to quickly answer my questions and to provide me with well informed advice. I purchased a service package based on her advice.
Christopher J.
4 out of 5
6/27/2025
Bob was great at communicating the process and problem with my car. And let me know they needed to order the part and setting up the next appointment when part would arrive. He was a pleasure to work with.
John D.
5 out of 5
6/27/2025
Great service!
Robert S.
5 out of 5
6/26/2025
All staff members are friendly, informative and patient.
William G.
5 out of 5
6/26/2025
Christian was great. Professional and friendly. Got me in and out in a reasonable amount of time. Was a great experience!
Mary G.
5 out of 5
6/26/2025
Very courteous young lady helped me from start to finish. It took longer than I liked, but the services were satisfactory.
Michael S.
1 out of 5
6/26/2025
Patti was great! But car was towed to Sullivan at 12 noon 6/24 and picked up 5 pm 6/24…too long to wait to replace flat tire!! Appointment was given for 12:45 6/25. Lack of communication seems to have been the problem. No need to get a text asking for approval to replace tire. If flat not repairable then, of course, put a new tire on! That’s why car was towed to Sullivan! My experiences at Sullivan have been good, but this last visit could have been much better!
Kathryn A.
5 out of 5
6/25/2025
Thank you. Christian was welcoming and reassuring. Thank you all. Although I am not in a position to purchase a new Rav4 at the moment, I am thankful you all keep me safe on the roads! Kathryn (Kate) Armstrong
Patricia D.
5 out of 5
6/25/2025
Awesome service as usual. Thank you all.
Debbi N.
4 out of 5
6/25/2025
I am over the moon happy with all of the effort that Bob Witt took to make sure that my car was done correctly. The care and concern for me was incredible and I will pass on my high accolades to all of my Toyota family. I know that my car, being a 2010, gave the technicians a real workout and I’m so thrilled that they won the battle! Again, thank you to all that worked so hard to return my car in perfect condition!
John M.
4 out of 5
6/25/2025
Excellent equals Bob Witt
Jean M.
5 out of 5
6/24/2025
Bob was polite,and helpful. Thank you.
J. Calnan.
5 out of 5
6/24/2025
Seana was great and easy to work with!
David K.
5 out of 5
6/24/2025
Bob and team were great. Job done.
Lisa H.
5 out of 5
6/24/2025
Christian did an excellent job - he was friendly, helpful, and took excellent care of us and our car!
Hector R.
4 out of 5
6/23/2025
Patty was great. She is full of energy and ready to help. She is a asset to your dealership.
Lisa C.
5 out of 5
6/23/2025
First service experience and was very impressed with the service and helpfulness of the staff.

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