Perfect gentleman. Great at his job.
I was so impressed that you washed my car when it was only in for a free recall repair. Kudos to you!
Bob is very pleasant and professional
Always happy with the service
Amazing turn around! Thank you
Not good at all,,¡!!!!!!!!!!!
I had a unique situation where I bought Camry at Balise ford. TPMS light on, they tried to fix but said I needed to go to ford dealership. They recommended Sullivan brothers because it was close to me. They are on Cape. They said they had an account with you and would cover it. Right from the start Patty seemed unwilling to work with them. Supposedly service tech (manager) called patty and explained situation before I brought car in but she said never got message. I explained when I got there for appointment that Balise was paying and I needed a quote BEFORE any work done. Said this more than once. She said of course, no problem. Waited for a bit and then she came out and told me good news, TPMs just had to be reset not replaced so only $180. No quote first!! This seems unethical. Then she gave Balise Ford a hard time, told them she couldn’t check to see if they had an account with Sullivans, office closed on Saturday. Went back and forth and finally the tech at Balise Ford used his own credit card to pay instead of having me pay and being reimbursed. That is true above and beyond incredible customer service from Balise. Can’t say the same for Sullivans. Very disappointed.
The appointment was quick and efficient! Thank you.
Excellent service. Took care of my vehicle immediately.
Always satisfied with my service wouldn’t go anywhere else
Christian is one of the best service advisors ever!!
He always greets me with a smile.
He updates me on any Service Related Matters
He got me out fast, which was incredible.
Thanks Christian
I was given a value for my trade in yesterday. A little over 27 K. I think that was based on mileage. The salesperson indicated he hadn’t looked at the vehicle himself. I am actively looking at trucks. I was shown 2 yesterday at your dealership. I was asked if my credit was good. I was having difficulty accessing my Experian report. While I struggled with that I was asked multiple times by the salesperson how much money I could put down. I was able to access Experian after I left. Experian 771, Equifax 788, Transunion 762. I am trying to find a truck with the tow package with integrated brake controller. I am looking for a good interest rate. Any special rate offers with Toyota? When I do find a deal, I hope to not feel rushed even at the end of the day.
We are very upset that I sat there from 245 pm til 620 pm when my appointment was at 3pm. I sat over 2 and a half hours before anyone even asked if I have been helped. Normally we have no issues at all. Also was told 100.00 dollars for the service then it ended up being 156ish. This is completely and utterly unacceptable. We appreciate and value the sales department so much they were the ones that finally kept me informed after noticing me sitting there for hours. I am deeply disappointed in your service department at this current time . Will I go back there yes but will make sure I don’t sit there for unnecessary hours. Thank you
I waited 2 hours for a simple pre - scheduled tire rotation. I was upsold twice during that time
Christian went beyond! He listened, made suggestions and took excellent care of my every need and concern. It was a pleasure doing business with him and I feel very comfortable and safe driving my car. Thank you very much, Chris and the Toyota team.
I made an appointment 4 days in advance, arrived 15 min early and had to wait just over 1 1/2 hours for a simple oil change. In today's market you will loose to jiffy lube
I love Patty! She went above and beyond for me! I’m grateful that you have someone like her on the front line !
I have always had a positive experience when visiting Sullivan Brothers Toyota and interacting with Christian Small in the Service Department. He is always professional, courteous and fully explains the work that needs to be done. I appreciate the work that Christian does.
Very happy with my visit today. Bob Witt was very professional and courteous, and answered all my questions. He made me feel very comfortable with having my service done Sullivan Bros Toyota. Look forward to doing business again with Sullivan Bros.
I showed up late for my appointment, no problem! All was good except it seemed to take a very long time to do a tire rotation (2.5 hours). Maybe being late was a factor. I do recommend Sullivan Brothers Toyota for service AND buying a car(which I did in Dec 2024). Love my Highlander!
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