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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2628 reviews 64%
4 star 840 reviews 20%
3 star 87 reviews 2%
2 star 295 reviews 7%
1 star 263 reviews 6%
Review Us
Timothy M.
5 out of 5
9/24/2025
The woman who handled my check-in and was the same lady that was there when I picked up the vehicle. She addressed all my concerns and job was well done. She is very impressive!
Rita R.
5 out of 5
9/24/2025
None
Susan S.
5 out of 5
9/24/2025
Christian was just amazing! Saved me a lot of $$$. So grateful! Many thanks!
Michelle D.
5 out of 5
9/24/2025
Was good service
Michelle R.
5 out of 5
9/23/2025
Bob was outstanding in assisting me with the service and providing a vehicle for me to get to my next appt.
James B.
4 out of 5
9/23/2025
I was greeted by name when I entered the service department. After a few quick questions I had a snack while waiting for my car. I received an email that it was ready and they also called my name. Got in the car and off I went.
Dan G.
5 out of 5
9/23/2025
Very polite and professional, answered all questions and gave some good advice as well.
Joan L.
5 out of 5
9/23/2025
He was attentive, informative and kept me apprised of the work being done and needing to be done
Mary G.
4 out of 5
9/23/2025
Seana cares and is so hard working. I really appreciate that she is there and helping so many others. ⭐️⭐️⭐️⭐️⭐️
Haley O.
2 out of 5
9/23/2025
Patty is a poor customer service representative, over multiple visits I’ve found her to be rude, accusatory, overbearing, overwhelmed, and altogether unhelpful. If I ever decide to come back I don’t ever want to have to deal with her again, exceptionally high prices and “customer service” from someone who makes the client uncomfortable and upset are a terrible combination for a satisfied customer (especially when I, the customer haven’t said a word and am repeatedly met with passive aggressive responses to things I haven’t even said from someone who’s supposed to be helping me). If you need specific examples feel free to reach out and I can go into detail about why this customer service representative left me feeling nothing but angry and offended both times I’ve had to interact with her
Jason B.
2 out of 5
9/22/2025
Didn’t get my multi point inspection report. No new sticker on the window. Confusion of pricing. Not service advisors fault whatsoever
John S.
5 out of 5
9/22/2025
Patty went the extra mile to be helpful.
David M.
5 out of 5
9/22/2025
I was very happy with the service I received. Niman was very helpful and explained everything. Thank you.
Mary A.
5 out of 5
9/22/2025
Niman Liu was exceptionally helpful! He was noticeably attentive and efficient.
David E.
4 out of 5
9/22/2025
Took a little longer than I expected but the service was great.
Robert G.
5 out of 5
9/22/2025
All the staff are friendly and answer all questions with a great deal of professionalism.
Mary R.
5 out of 5
9/22/2025
Keep up the great work, Christian!!!
Lynn P.
4 out of 5
9/22/2025
The intermittent rear camera not working problem on the pre-owned X3 is fixed! Great job!! Thank you so much!
Bernadette Coyne.
5 out of 5
9/20/2025
Thank you Bob was professional and well as the rest of your staff.
Marie K.
2 out of 5
9/20/2025
My car was not clean after service.

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