Sullivan Brothers Toyota Auto Repair Service

Too long a wait 2 1/2 hours to have oil change without being told what was happening

Always satisfied whenever I go there!

As usual patty is fantastic she always takes care of me and goes well above and beyond to make sure I'm satisfied

Nice and swift work.

Maintenance system was not reset after the oil change. How do I reset this alert so I don’t continue to have the message that maintenance is required.

just bought the honda so dont need to trade it yet! lol

She was great and over worked

Took you 90 minutes to take off my tires and check my breaks only to give me an outrageously high amount. When I said “no” and declined the service your service advisor was extremely pushy and wouldn’t just accept my answer. Then to top it off, took you 8 minutes to put my tires back on. Then the service advisor started a guilt trip expressing that I should pay for one and half hours of labor at ~$150 plus tax. Now I’m sure you’ll excuse the actions and length of time for service, but if it takes you 90 minutes to take off tires and only 8 to put them on, then your service department is either a scam or your service advisor is corrupt and on a money grab and you’re willing to tolerate that. It tells me your ethics and morals are questionable to say the least. The last thing I wanted to experience yesterday was a heavy guilt trip from a pushy service advisor. Completely not worth the scam price I was guilted into paying. I paid it just so I could leave with some sense of peace because the advisor just wouldn’t let off the guilt trip. Needless to say, it was a terrible experience.

Great service and Patty was great as usual ????

We were very happy with everyone

I’ve already shared my disappointment with the service manager about my experience. Two phone calls not returned & an appointment my service representative failed to make. It took me being proactive to fix the problem. Hopefully this was a fluke as I’ve had very good experiences in the past-thx Peter

Patty is always wonderful !! She was able to get the car in yesterday for service and the new wheel I had to buy was there as promised . My complaint is this …. When I went out to get in / look at …. From the oil change - and being put on lift …… there were many many many nasty - grease / oil hand print’s literally all over the front and side - doors etc . NOT GOOD aim my opinion! I told to Patty and she offered to go out and clean it off .. told her no need -as she was super busy with customers . The new wheel - was on the car — unfortunately the tire person — mounted the tire wrong side out — it had to broken down and remounted… there - again - the white grease to seal the tire to wheel was all over the tire and wheel. There was another gentleman employee that heard me telling Patty — he wakes up with the towel and was wiping the car .. he was very kind and super nice . ( didn’t get his name ). I know these minor issues might be trivial to some — but me — not . I pride myself on owning the car I pushed my finances to buy - I drive from Provincetown- to your dealership- for both cars I have purchased for service and other things . My career is to give 1000 percent superior patient and customer care and service …. I feel theses things need to be addressed —- have the team wash oil - from hands before TOUCHING painted areas of cars … and notice how to mount the tire on correct side out …. Just my thoughts and opinions….I spent total with you yesterday in the neighborhood of 1700. Not that that should matter . Everyone gets the same treatment for 1.00 as 100,000. Hopefully this message will help others see and understand— treat others property like it belongs to them . Clint

Bob was great in explaining why I needed new brakes.

Your follow up is appreciated. Thank you.

Rude snarky comments by Patty.

Christian was very attentive he listened and addressed my concerns...my bad experience was with the timing of my stay...I was told it would be about an hour and a half...I had an appointment too...after an hour and 50 minutes I asked how much longer...I was informed they hadn't started on it yet...at that point it took about 30 minutes to complete the work

I have always been completely satisfied with my service from Sullivan brothers. Patty is very helpful, kind and knowledgeable. Thank you Patty.

Perfectly

Good job

Always happy with the service I get at Sullivan Brothers.