Service Center

Real Reviews From Verified Customers

Donna H.
5 out of 5
3/15/2026
Yes completely satisfied
Jenna M.
1 out of 5
3/15/2026
2 hours over when vehicle delivery promised. Salesman told me I could have vehicle 45 minutes earlier if I traded in and bought new car. Tire pressure light discussed and still on. Told wait “a minute “ for transport ride to target. Service guy Christian disappeared. Walked up to target to find him standing in the mall. Approached and he walked away. We bought 2 cars from you in past year and will NEVER use you again. Also, rude service people all around.
Ashiq K.
5 out of 5
3/14/2026
Seana was very kind and explained the servicing very well. Thank you so much.
Sandy K.
5 out of 5
3/14/2026
Bob is the best!
Sergio O.
5 out of 5
3/14/2026
Professional, knowledgeable, and friendly.
Christopher H.
5 out of 5
3/13/2026
Thank you for the timely response. Wait time was only an hour !!
Stephen D.
5 out of 5
3/13/2026
Niman was a pleasure to deal with! Very nice guy!!
Judith R.
1 out of 5
3/13/2026
You should change your schedule for service. Instead of booking service every 15 minutes to every 30 minutes. Someone shouldn’t have to wait an hour and 45 minutes for a tire rotation.
Anasta A.
4 out of 5
3/13/2026
I adore Christian. I literally drive to Kingston rather than to take my care to the Hyannis Toyota because of the great service that he provides. I also have referred my staff and family members to this Toyota because of how amazing Christian and the care team is :)
Stephen W.
5 out of 5
3/12/2026
Friendly, knowledgeable, professional.
Paul S.
5 out of 5
3/12/2026
Very happy with the service my vehicle received
Kathleen B.
5 out of 5
3/11/2026
Sienna was great! So friendly, knowledgeable and helpful.
Lesley T.
5 out of 5
3/11/2026
Christian was very pleasant and honest
Edith D.
5 out of 5
3/11/2026
Completely satisfied
Robert B.
2 out of 5
3/10/2026
In June 2025 I purchased a 2019 Tacoma After 9 months and 9000 miles I’m informed I need 4 new tires I got the run around when I purchased the truck, not from my sales person Mile but from management and finance dept and now it looks like Sullivan Brother is continuing to be a huge disappointment If I didn’t purchase the 5 year platinum coverage I’d stop using Sullivan all together Rob Biela
Audra F.
4 out of 5
3/10/2026
Bob is great!
Kevin M.
5 out of 5
3/10/2026
In and out in a little over an hour and very courteous service
Jeri G.
4 out of 5
3/9/2026
Thank you Seana! I was in an out in an hour!
Christopher V.
5 out of 5
3/9/2026
The service department is very helpful.
Gerard H.
5 out of 5
3/9/2026
Niman is the best... very helpful

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