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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2666 reviews 64%
4 star 852 reviews 20%
3 star 89 reviews 2%
2 star 297 reviews 7%
1 star 265 reviews 6%
Review Us
Michelle S.
2 out of 5
12/16/2023
Well waiting over 2 hours for an oil change and tire rotation was a bit much. I can get an oil change anywhere and it takes 15 minutes. So not sure what your value add is.
Joan B.
5 out of 5
12/16/2023
Patty’s service was perfect during a time when the service center seemed to be especially bust
Lorna H.
5 out of 5
12/16/2023
Everything went well. Thank you
Richard S.
5 out of 5
12/16/2023
Very good job an I appreciate the help with the coupon
Thomas R.
5 out of 5
12/16/2023
Bob & his support staff were efficient, thorough, and professional and met my expectations.
Peter N.
5 out of 5
12/16/2023
Bobby Witt has been excellent to deal with. He is knowledgeable, professional and friendly ! He is a major asset to Sullivan Bros Toyota service department,
Linda M.
5 out of 5
12/15/2023
Everyone was courteous and service was done quickly.
Fredrick M.
5 out of 5
12/15/2023
Bill was very friendly and helpful and very quick.
William K.
5 out of 5
12/15/2023
Service was prompt and services provided were communicated well.
Robert M.
5 out of 5
12/15/2023
Samantha was helpful and very efficient
Bill C.
5 out of 5
12/15/2023
Always a good experience.
Michael C.
5 out of 5
12/15/2023
Great staff. I’m always treated great when I go in for service.
Heather U.
4 out of 5
12/15/2023
Bob was very helpful throughout the process. At drop off he explained the new email or text notification process for approving additional services for the car after inspection.
Daniel M.
5 out of 5
12/14/2023
Bill was very helpful and polite and I appreciated his service.
Richard T.
4 out of 5
12/14/2023
Kind , knowledgeable, did not try to sell me expensive services , seemed like a real down to person . Suggest you give him a big Christmas bonus if he is like this with all his customers !!!!!
Rebecca C.
4 out of 5
12/14/2023
Glad I went to Toyota instead of drive through for oil change and maintenance. They were very honest about what my car actually needed and ended up saving me money.
Mary N.
1 out of 5
12/14/2023
I called to make appointment. I called to CANCEL appointment. The cancellation was NOT recorded on your end. Unfortunately I left keys in 4 Runner in my driveway. Wednesday 12/13/23 an employee of Sullivan Brothers picked up my 4Runner. He DID NOT knock on door to let me know. I went outside and the truck was gone. To my surprise and frustration, I called 911 and reported it stolen. Later that morning I received an automated text stating the truck was ready. I called Service Dept. I spoke to David, manager. He was apologetic but very rude at the same time. Shame on me for leaving keys in the truck. But more SHAME to your company for taking truck for a cancelled appointment AND for not letting me know you were there to pick up the truck. If I were informed that someone was in my driveway, ALL OF THIS WOULD NOT HAVE HAPPENED! I will NOT return to Sullivan for service or anything else.
John M.
5 out of 5
12/14/2023
great job as usual by Bob
Karen H.
5 out of 5
12/13/2023
Everyone is always polite and kind.
Robert T.
5 out of 5
12/13/2023
Thanks. Great work by Chris!

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